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Application of Local Online Service Index (LOSI) Methodology in Countries

The objective of this page is to introduce you about the Local Online Service Index (LOSI) and how you can apply LOSI methodology in your own country.

What does "Application of LOSI methodology in countries" mean?

Due to limited resources, UN DESA was able to apply the LOSI methodology only to the most populous cities in 193 UN Member States. The selection of the most populous city was taken in order to reach as many residents as possible. However, it is noted that there was a strong interest to apply LOSI methodology to more cities in a single country. To achieve this need, UN DESA finalized a Memorandum of Understanding (MOU) legal document, and partnered with some institutions to run some LOSI pilots within a single country. So far, three pilots have been run in Brazil, Jordan and Palestine. These pilots, in partnership with other institutions, applied the LOSI methodology for various cities in each of these countries. The results of these studies can be seen from the menu Data>City Data on this website. 

There were also independent studies undertaken in China and Ecuador using the LOSI methodology. These initiatives are taken by academics who referred to the LOSI methodology explained in previous editions of UN E-Government Surveys. It is our expectation that more cities will utilize the LOSI methodology, be part of the LOSI network, and help other cities that may go through similar challenges. 

For more details about the LOSI, please review Chapter 4 of the United Nations E-Government Survey 2020 and Chapter 7 of the United Nations E-Government Survey 2018. You can find the reports under Reports menu.

Are there any legal documents?

Partner institutions (either Member State or non-Member State) who would like to use LOSI methodology, needs to complete and sign a Memorandum of Understanding (MOU) with relevant details which will enable them to use the LOSI methodology, in consultation with UN DESA and UNU-EGOV, and would provide for a license of the LOSI Data Analysis to be granted the UN, for its research and academic purposes. 

Please use the Memorandum of Understanding (MOU) template below: 

* Member States will need to use a slightly revised version of the template above, please get in touch with UN DESA/DPIDG team for more details. 

What are the expectations?

After the successful completion of LOSI pilot project, outcome shall be reported using the template document here.  

How can I apply LOSI to cities in a/my country?

UN DESA welcomes collaboration in applying LOSI methodology in different countries. Interested parties are encouraged to send an email at

Online E-Government Assessment Platform

Assessment of city e-government websites shall be made through Online E-Government Assessment Platform provided by UN DESA. 

Assessors will need to send their First Name, Last Name and Email information to UN DESA/DPIDG team beforehand in order to receive their login credentials. Please see the link here to login:

Completed Projects
  • Brazil


  • Jordan

E-Government Survey 2020 publication

LOSI Application in Irbid, Mafraq, Jerash, Amman, As-salt, Zarqa, Madaba, Karak, Ma'an, AlFuhays, Naour, AlDolail, Sahab, AlQuweera, AlHashmiyyeh, AlJeeza, Ainalbasha, AlRussifah, and Deiralla.

Click here to access the final report "Application of LOSI methodology in Jordan, 2022"



  • Palestine 

Ongoing Projects

Ongoing pilots will be shared here