The Local Online Service Index (LOSI) methodology evaluates how effectively municipalities deliver digital services to the public. Its application is essential in identifying areas for enhancement, ensuring that online platforms are inclusive, accessible, and well-structured.

By assessing indicators such as e-government literacy, participation and engagement, institutional frameworks, and content provision, LOSI supports capacity building by pinpointing strengths and gaps in local digital governance. It provides municipalities with valuable insights to improve service accessibility, public engagement, and transparency while also guiding policy development and the creation of more effective digital frameworks.

As cities drive digital transformation, their ability to adopt strong e-governance practices significantly influences residents' access to services, civic participation, and urban development. By leveraging LOSI insights, municipalities can implement targeted improvements, fostering greater public trust, efficiency, and inclusivity in local governance.