Local E-Government Toolkit

Related SDGs: SDG 9, 11, 16, 17 

Keywords: Local Governments, E-Government, LOSI,  Digitalization, Capacity Building, SDG 11

Language: English 

Learning Outcomes

The learning outcomes of this training toolkit are crafted to address the frequently voiced challenges associated with implementing and improving government capacities for inclusive and effective local e-government. Consequently, the toolkit is designed to dismantle these barriers, fostering a more effective realization of the various components of the LOSI (Local Online Services Index) and, in turn, contributing to the attainment of SDG11, for Sustainable Cities and Communities.

Upon successfully completing the training, learners can anticipate the following learning outcomes:

  • Gain a Fundamental Understanding on Local Government Digitalization (LGD): LGD principles, threats, opportunities, and the role of M&E at the local level.

  • Explore In-Depth Guides around LOSI: Learn more about specific LOSI areas, i.e. institutional framework, technology, participation and engagement, services, and content provision.

  • Gain Complementary Insights: Access detailed insights on UN E-Gov Survey findings and the Local Government Questionnaire (LGQ)

  • Learn About The Typical Disabling and Empowering Conditions: Enablers and challenges faced by Local Governments in delivering public online services.

  • Find out How You Can Get Involved: Discover next steps for the LOSI, including expanding its user base and promoting the importance of measuring local e-government initiatives.


photo credit:pixabay.com

Content and Structure


The Toolkit consists of the following modules and sessions, suitable for both individual and organizational use and for training purposes:

Toolkit Modules Toolkit Modules by LOSI Criterion 2

Module 1: Preliminary Pages


Acronyms and Abbreviations

Executive Summary


Toolkit Objectives

Module 4.1 Institutional framework

Indicators (8) guide and cases

Module 2: About The Toolkit

Target Audience

Learning Outcomes

General principles

How to Navigate this Guide

Module 4.2 Content provision

Indicators (32) guide and cases

Module 3: Introduction

Why is Local Government Digitalization (LGD) important?

Importance of M&E of LGD

Main Challenges for Local Governments (LGD)

Key Enablers for LGD

Module 4.3 Services Provision

Indicators (22) guide and cases

Module 4: LOSI (All Criteria in One File)

Key LOSI findings of the 2022 e-Gov survey

Module 4.4 Participation and Engagement 

Indicators (18) guide and cases

Module 5. About The LGQ


Value for LOSI

Module 4.5 Technology

Indicators (15) guide and cases

Module 6. Future of LOSI

Bringing LOSI Globally

About the LOSI Network


Compendium of Best Practices around LOSI

Submit your own best practice around LOSI to show on the compendium here


2 These criteria and indicators are based on the 2024 edition of LOSI 


Targeted Audience

  • ​​High-level civil servants responsible for digital transformation and public service delivery at the national and local levels;

  • Local government officials responsible for digital government;

  • Representatives of Management Development Institutions, especially those involved in capacity building in e-government;

  • Representatives of development partners involved in supporting digital transformation of public sector and public administration capacity development;

  • Academic institutions.

Additional Information

Feedback Survey 

This toolkit is free of charge. If you have any questions about the toolkit, please send us an email at dpidg@un.org

Download the Toolkit Package

Local Online Service Index and LOSI Network

We welcome you to watch this introductory video to learn more about the Local Online Service Index and its LOSI Network

                         Join the LOSI Network