Local E-Government Toolkit

Related SDGs: SDG 9, 11, 16, 17 

Keywords: Local Governments, E-Government, LOSI,  Digitalization, Capacity Building, SDG 11

Language: English 

Learning Outcomes

The learning outcomes of this training toolkit are crafted to address the frequently voiced challenges associated with implementing and improving government capacities for inclusive and effective local e-government. Consequently, the toolkit is designed to dismantle these barriers, fostering a more effective realization of the various components of the LOSI (Local Online Services Index) and, in turn, contributing to the attainment of SDG11, for Sustainable Cities and Communities.

Upon successfully completing the training, learners can anticipate the following learning outcomes:

  • Gain a Fundamental Understanding on Local Government Digitalization (LGD): LGD principles, threats, opportunities, and the role of Measuring and Evaluating (M&E) at the local level.

  • Explore In-Depth Guides around LOSI: Learn more about specific LOSI areas, i.e. institutional framework, technology, participation and engagement, services, and content provision.

  • Gain Complementary Insights: Access detailed insights on the United Nations E-Government Survey findings and the Local Government Questionnaire (LGQ)

  • Learn About The Typical Disabling and Empowering Conditions: Enablers and challenges faced by Local Governments in delivering public online services.

  • Find out How You Can Get Involved: Discover next steps for the LOSI, including expanding its user base and promoting the importance of measuring local e-government initiatives.


photo credit:pixabay.com

Content and Structure


The Toolkit consists of the following modules and sessions, suitable for both individual and organizational use and for training purposes:

Welcome and Course Overview

Module 1: Introduction

Module 2.1 Institutional framework  Indicators (6), guide and cases

Module 2.2 Content provision Indicators (30), guide and cases

Module 2.3 Services Provision Indicators (22), guide and cases

Module 2.4 Participation and Engagement  Indicators (15), guide and cases

Module 2.5 E-Government Literacy Indicators (10), guide and cases

Module 2.6 Technology Indicators (12), guide and cases

Module 3. About The Local Government Questionaire

Module 4. Future of LOSI

Compendium of Best Practices around LOSI

Submit your own best practice around LOSI to show on the compendium here

Targeted Audience

  • ​​High-level civil servants responsible for digital transformation and public service delivery at the national and local levels;

  • Local government officials responsible for digital government;

  • Representatives of Management Development Institutions, especially those involved in capacity building in e-government;

  • Representatives of development partners involved in supporting digital transformation of public sector and public administration capacity development;

  • Academic institutions.


This toolkit serves as a comprehensive guide for users, presenting one indicative approach to understanding how to achieve specific features of the LOSI instrument. These guidelines are the result of desktop research but are not exhaustive, and users are encouraged to explore alternative methods.

The toolkit recognizes the diverse ways these features can be implemented across countries and cities, emphasizing that it is not prescriptive but rather a flexible resource. It does not assert that its suggestions are the only methods. Users are invited to share their insights and recommendations on how these features can be applied in local portals by clicking here and submitting through the provided Google form. ​

Additional Information

Feedback Survey 

This toolkit is free of charge. If you have any questions about the toolkit, please send us an email at dpidg@un.org

Download the Toolkit Package

The LOSI Network Explained: A Quick Introductory Video

We welcome you to watch this introductory video to learn more about the Local Online Service Index and its LOSI Network

                         Join the LOSI Network