The 2024 LOSI comprises 95 indicators relating to six criteria: institutional framework (5), content provision (30), services provision (30), participation and engagement (10), technology (18) and the newly added subindex e-government literacy(10).

• The institutional framework dimension focuses on municipal e-government strategy, organizational structure, legislation governing access to information and privacy, and open data policy.
• For content provision, the aim is to identify the extent to which essential public information and resources are available online.
• The third criterion is services provision, focusing on the availability and delivery of targeted government services.
• The fourth criterion is participation and engagement, which assesses the availability of mechanisms and initiatives for interaction and opportunities for public participation in local governance structures.
• The technology dimension focuses on technical features of the portals to specify how the site and content are made available for users; relevant indicators relate to factors such as accessibility, functionality, reliability, ease of navigation, visual appeal, and alignment with technology standards.
• The e-government literacy criterion measures the ability of all segments of the population, especially vulnerable groups, to take full advantage of available e-government services and e-participation opportunities.

Changes introduced to 2024 LOSI methodology?

The Local Online Services Index (LOSI) has undergone significant revisions for 2024 to ensure it continues to provide a comprehensive assessment of local e-government trends. These changes reflect the evolving digital landscape and the need for more nuanced evaluation of online government services at the local level. The updated LOSI now encompasses 95 indicators across six key areas, up from 86 in the previous survey.

• A key enhancement to the 2024 LOSI is the introduction of a new e-government literacy subindex, aligning it more closely with the national-level Online Service Index (OSI). This addition ensures consistency in evaluating digital government services across local and national levels, emphasizing the importance of citizens' digital skills. By bridging local and national assessments, LOSI 2024 offers a more comprehensive view of a country's e-government landscape, enabling deeper evaluation of local initiatives while highlighting the crucial role of digital literacy in citizen-government interactions.
• The 2024 LOSI features enhanced evaluation criteria and refined focus areas. With improved content and services provision criteria and a streamlined technology dimension, it offers a more comprehensive assessment of local government online services. These updates reflect global trends in public engagement and digital inclusion, building on previous foundations while adapting to the current digital landscape. This ensures LOSI 2024 remains an effective tool for evaluating local e-government services in our rapidly evolving digital world.

The table shows the change in LOSI subindice composition between 2022 and 2024.