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Local Online Service Index (LOSI)

The 2022 LOSI comprises 86 indicators relating to five criteria: institutional framework (8), content provision (25), services provision (18), participation and engagement (17), and technology (18).

  • The institutional framework dimension focuses on municipal e-government strategy, organizational structure, legislation governing access to information and privacy, and open data policy.
  • For content provision, the aim is to identify the extent to which essential public information and resources are available online.
  • The third criterion is services provision, focusing on the availability and delivery of targeted government services.
  • The fourth criterion is participation and engagement, which assesses the availability of mechanisms and initiatives for interaction and opportunities for public participation in local governance structures.
  • The technology dimension focuses on technical features of the portals to specify how the site and content are made available for users; relevant indicators relate to factors such as accessibility, functionality, reliability, ease of navigation, visual appeal, and alignment with technology standards.

Changes introduced to 2022 LOSI methodology

There have been a few changes introduced to the methodology used in 2022 in efforts to continuously improve the study overall and to better align the LOSI features with those of OSI (Online Service Index) component of the EGDI (E-Government Development Index). Thus, it might be difficult to make direct comparison between the current edition i.e. LOSI 2022 and previous edition i.e. LOSI 2020. There are three main changes implemented with this edition of Survey regarding the LOSI study.

  1. First LOSI pilot study started in 2018 with the assessment of online portals of selected 40 cities, which was scaled to 100 cities in 2020 edition to provide broader coverage of local e-government worldwide. In this current edition of LOSI 2022, the most populous cities from each of the 193 Member States have been included in the study, increasing the number of cities assessed from 100 to 193.
  2. Secondly, a number of new indicators have been added to the LOSI Questionnaire in order to better align the features assessed in local level with those assessed in national level. Total number of indicators have increased to 86 in current LOSI 2022 edition, compared to 80 indicators assessed in the LOSI 2020 edition.
  3. “Institutional framework” has been introduced as a new criterion in 2022, being added as fifth criterion to the existing four criteria (technology, content provision, services provision and participation) of LOSI 2020. The new five-criteria structure of LOSI 2022 is closely aligned with five sub-components of OSI (Online Service Index).