Keywords: OSI, E-Government, Digitalization, Capacity Building Language: English
Learning Outcomes
This toolkit equips you with the knowledge and resources to improve online public service delivery in your jurisdiction. Through clear guides, insightful examples, and practical tools, you'll gain the skills to deliver efficient, inclusive online services for people.
What you'll achieve:
Become an OSI Expert: Learn about each Online Service Index (OSI) component – from institutional framework to technology, participation, service and content provision – and HCI subcomponent – e-government literacy, with practical steps for improvement.
Empower Effective Service Delivery: Discover how to leverage technology and best practices to deliver essential services efficiently and inclusively, reaching all people.
Contribute to SDGs & Development: Understand how improved e-government drives progress towards Sustainable Development Goals (SDGs) and national development objectives.
Your learning journey:
The Toolkit is comprised of the following modules and sessions that can be used to conduct a regional or national training:
Welcome & Course Overview
Module 1. Introduction
Module 2. Features for a successful national e-government system
Module 2.1 Institutional Framework: Indicators (26) guide and cases
Module 2.2 Content Provision: Indicators (8) guide and cases
Module 2.3 Service Provision: Indicators (57) guide and cases
Module 2.4 E-Participation: Indicators (58) guide and cases
Module 2.5 Technology: Indicators (16) guide and cases
Module 2.6 E-Government Literacy (HCI subcomponent): Indicators (18) guide and cases
Module 3. Member States Questionnaire (MSQ)
Compendium of Best Practices around OSI
Submit your own best practice around OSI to show on the compendium here
Targeted Audience
High-level civil servants responsible for digital transformation and public service delivery at the national level;
Representatives of Management Development Institutions, especially those involved in capacity building in e-government;
Representatives of development partners involved in supporting digital transformation of public sector and public administration capacity development;
Academic institutions.
Disclaimer
This toolkit serves as a comprehensive guide for users, presenting one indicative approach to understanding how to achieve specific features of the OSI instrument. These guidelines are the result of desktop research but are not exhaustive, and users are encouraged to explore alternative methods.
The toolkit recognizes the diverse ways these features can be implemented across countries, emphasizing that it is not prescriptive but rather a flexible resource. It does not assert that its suggestions are the only methods. Users are invited to share their insights and recommendations on how these features can be applied in national portals by clicking here and submitting through the provided Google form.
Additional Information
Feedback Survey
The training toolkit is free of charge. If you have any questions about the toolkit, please send us an email at dpidg@un.org
Download the Toolkit Package
Elevate your knowledge and skills for the 2030 Agenda. Check out UN DESA's Digital Learning Centre (DLC) courses today!
Discover the latest insights on your country’s e-government performance in the United Nations E-Government Survey 2024
Continue your learning journey by checking out our Local E-Government Toolkit based on the Local Online Service Index (LOSI) - The Local E-Government Toolkit