City Data

These pages present the results of a study assessing the e-government portals of selected cities using the Local Online Service Index (LOSI). This process was initiated in 2018 as a pilot study assessing portals in 40 cities and seeks to continue to provide evidence-based data to contribute to the assessment of progress made in local e-government development. The pilot assessment of local e-government development has been expanded from 40 cities in 2018 to 100 cities in 2020.

2020 Local Online Service Index
City Country Region LOSI 2020 LOSI Value
Madrid Spain Europe 1 0.9625
New York United States of America Americas 2 0.9125
Tallinn Estonia Europe 3 0.8625
Paris France Europe 4 0.8500
Stockholm Sweden Europe 4 0.8500
Moscow Russian Federation Europe 6 0.8125
Bogotá Colombia Americas 7 0.8000
Buenos Aires Argentina Americas 7 0.8000
Berlin Germany Europe 9 0.7750
Seoul Republic of Korea Asia 9 0.7750
Shanghai China Asia 9 0.7750
Istanbul Turkey Asia 12 0.7625
London United Kingdom of Great Britain and Northern Ireland Europe 12 0.7625
Roma Italy Europe 12 0.7625
São Paulo Brazil Americas 15 0.7375
Brussels Belgium Europe 16 0.7250
Dubai United Arab Emirates Asia 16 0.7250
Toronto Canada Americas 16 0.7250
Helsinki Finland Europe 19 0.7125
Mexico City Mexico Americas 20 0.6375
Warsaw Poland Europe 21 0.6125
Amsterdam Netherlands Europe 22 0.6000
Prague Czech Republic Europe 22 0.6000
Sydney Australia Oceania 24 0.5750
Tokyo Japan Asia 24 0.5750
Johannesburg South Africa Africa 26 0.5500
Lisbon Portugal Europe 26 0.5500
Athens Greece Europe 28 0.5250
Almaty Kazakhstan Asia 29 0.5125
Kuala Lumpur Malaysia Asia 29 0.5125
Riyadh Saudi Arabia Asia 31 0.4875
Vienna Austria Europe 31 0.4875
Budapest Hungary Europe 33 0.4750
Mumbai India Asia 33 0.4750
Guayaquil Ecuador Americas 35 0.4625
Nairobi Kenya Africa 35 0.4625
Santo Domingo Dominican Republic Americas 35 0.4625
Kabul Afghanistan Asia 38 0.4500
Bangkok Thailand Asia 39 0.4375
Lima Peru Americas 40 0.4125
Tunis Tunisia Africa 40 0.4125
Belgrade Serbia Europe 42 0.4000
Colombo Sri Lanka Asia 42 0.4000
Ho Chi Minh Viet Nam Asia 42 0.4000
Lagos Nigeria Africa 42 0.4000
Santiago Chile Americas 42 0.4000
Amman Jordan Asia 47 0.3875
Jakarta Indonesia Asia 47 0.3875
La Paz Bolivia Americas 49 0.3625
Cairo Egypt Africa 50 0.3500
Kiev Ukraine Europe 50 0.3500
Guatemala City Guatemala Americas 52 0.3250
Bucharest Romania Europe 53 0.3125
Addis Ababa Ethiopia Africa 54 0.3000
Casablanca Morocco Africa 54 0.3000
Algiers Algeria Africa 56 0.2875
Luanda Angola Africa 56 0.2875
Tashkent Uzbekistan Asia 56 0.2875
Kathmandu Nepal Asia 59 0.2750
Kigali Rwanda Africa 59 0.2750
Dushanbe Tajikistan Asia 61 0.2625
Harare Zimbabwe Africa 61 0.2625
Lusaka Zambia Africa 61 0.2625
Abidjan Côte d'Ivoire Africa 64 0.2250
Baku Azerbaijan Asia 64 0.2250
Dar es Salaam United Republic of Tanzania Africa 66 0.2125
Karachi Pakistan Asia 66 0.2125
Minsk Belarus Europe 66 0.2125
Manila Philippines Asia 69 0.2000
Havana Cuba Americas 70 0.1875
Yangon Myanmar Asia 70 0.1875
Baghdad Iraq Asia 72 0.1750
Kampala Uganda Africa 72 0.1750
Caracas Venezuela Americas 74 0.1625
Dhaka Bangladesh Asia 75 0.1500
Tehran Iran (Islamic Republic of) Asia 75 0.1500
Damascus Syrian Arab Republic Asia 77 0.1375
Phnom Penh Cambodia Asia 78 0.1250
Tegucigalpa Honduras Americas 78 0.1250
Antananarivo Madagascar Africa 80 0.1125
Ouagadougou Burkina Faso Africa 81 0.1000
Kumasi Ghana Africa 82 0.0875
Porto Moresby Papua New Guinea Oceania 82 0.0875
Bujumbura Burundi Africa 84 0.0625
Porto Novo Benin Africa 84 0.0625
Lilongwe Malawi Africa 86 0.0500