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City Data

These pages present the results of a study assessing the e-government portals of selected cities using the Local Online Service Index (LOSI). This process was initiated in 2018 as a pilot study assessing portals in 40 cities and seeks to continue to provide evidence-based data to contribute to the assessment of progress made in local e-government development. The pilot assessment of local e-government development has been expanded from 40 cities in 2018 to 100 cities in 2020 and 193 cities in 2022. For more details about the LOSI, please review Chapter 3 of the United Nations E-Government Survey 2022, Chapter 4 of the United Nations E-Government Survey 2020 and Chapter 7 of the United Nations E-Government Survey 2018.

Links to the pdfs:

United Nations E-Government Survey 2024 (Chapter 4: Local E-Government Development)

United Nations E-Government Survey 2022 (Chapter 3: Local E-Government Development)

United Nations E-Government Survey 2020

United Nations E-Government Survey 2018

2024 Local Online Service Index
Download 2024 Data in Excel/CSV format
City Country Region LOSI 2024 LOSI Value LGQ
Madrid Spain Europe 1 0.9271 No*
Tallinn Estonia Europe 1 0.9271
Riyadh Saudi Arabia Asia 3 0.9167
Copenhagen Denmark Europe 4 0.9063 No*
Dubai United Arab Emirates Asia 4 0.9063
New York United States of America Americas 4 0.9063 No*
Istanbul Türkiye Asia 7 0.8958 No*
Berlin Germany Europe 8 0.8854
London United Kingdom of Great Britain and Northern Ireland Europe 9 0.8750
Seoul Republic of Korea Asia 9 0.8750 No*
Singapore Singapore Asia 9 0.8750
Shanghai China Asia 12 0.8646 No*
Kyiv Ukraine Europe 13 0.8542 No*
Manama Bahrain Asia 13 0.8542
Tokyo Japan Asia 13 0.8542
Bogotá Colombia Americas 16 0.8438
Moscow Russian Federation Europe 16 0.8438
Vienna Austria Europe 16 0.8438
Montevideo Uruguay Americas 19 0.8333
São Paulo Brazil Americas 19 0.8333
Helsinki Finland Europe 21 0.8125 No*
Paris France Europe 21 0.8125 No*
Reykjavik Iceland Europe 21 0.8125 No*
Riga Latvia Europe 21 0.8125 No*
Roma Italy Europe 21 0.8125
Zurich Switzerland Europe 21 0.8125 No*
Almaty Kazakhstan Asia 27 0.8021
Auckland New Zealand Oceania 27 0.8021 No*
Buenos Aires Argentina Americas 27 0.8021 No*
Stockholm Sweden Europe 27 0.8021 No*
Zagreb Croatia Europe 27 0.8021 No*
Doha Qatar Asia 32 0.7917
Sofia Bulgaria Europe 32 0.7917 No*
Toronto Canada Americas 32 0.7917 No*
Amsterdam Netherlands Europe 35 0.7813 No*
Oslo Norway Europe 35 0.7813 No*
Sydney Australia Oceania 37 0.7708 No*
Warsaw Poland Europe 37 0.7708 No*
Vilnius Lithuania Europe 39 0.7604 No*
Guayaquil Ecuador Americas 40 0.7500 No*
Luxembourg-Ville Luxembourg Europe 40 0.7500 No*
Tel Aviv Israel Asia 40 0.7500
Brussels Belgium Europe 43 0.7396
Bratislava Slovakia Europe 44 0.7188 No*
Lisbon Portugal Europe 45 0.7083 No*
Mexico City Mexico Americas 45 0.7083 No*
Dublin Ireland Europe 47 0.6875
Jakarta Indonesia Asia 47 0.6875
Bucharest Romania Europe 49 0.6771 No*
Prague Czech Republic Europe 49 0.6771 No*
Bangkok Thailand Asia 51 0.6667
Yerevan Armenia Asia 52 0.6563
Ho Chi Minh Viet Nam Asia 53 0.6354 No*
Ulaanbaatar Mongolia Asia 53 0.6354 No*
Kigali Rwanda Africa 55 0.6250 No*
Monaco Monaco Europe 55 0.6250
Tirana Albania Europe 55 0.6250
Nairobi Kenya Africa 58 0.6146 No*
Budapest Hungary Europe 59 0.6042 No*
Johannesburg South Africa Africa 59 0.6042 No*
Quezon Philippines Asia 59 0.6042 No*
Kuala Lumpur Malaysia Asia 62 0.5938
Santo Domingo Dominican Republic Americas 62 0.5938
Tbilisi Georgia (Country) Asia 62 0.5938 No*
Athens Greece Europe 65 0.5833 No*
Ljubljana Slovenia Europe 65 0.5833 No*
Muscat Oman Asia 65 0.5833 No*
Belgrade Serbia Europe 68 0.5729 No*
Panama City Panama Americas 68 0.5729 No*
Chisinau (Kishinev) Republic of Moldova Europe 70 0.5625 No*
Mumbai India Asia 70 0.5625
Amman Jordan Asia 72 0.5417
Bishkek Kyrgyzstan Asia 72 0.5417 No*
Nicosia Cyprus Asia 74 0.5313
Santiago Chile Americas 74 0.5313 No*
Andorra La Vella Andorra Europe 76 0.5208 No*
Minsk Belarus Europe 76 0.5208 No*
San Jose Costa Rica Americas 76 0.5208 No*
Vaduz Liechtenstein Europe 76 0.5208 No*
Lima Peru Americas 80 0.5104 No*
Thimphu Thromde Bhutan Asia 81 0.5000
Skopje North Macedonia Europe 82 0.4896 No*
Asuncion Paraguay Americas 83 0.4688 No*
Kathmandu Nepal Asia 84 0.4583 No*
Podgorica Montenegro Europe 85 0.4479 No*
Cairo Egypt Africa 86 0.4271 No*
Casablanca Morocco Africa 86 0.4271
Guatemala City Guatemala Americas 86 0.4271
Tunis Tunisia Africa 89 0.4167 No*
Santa Cruz (de la Sierra) Bolivia Americas 90 0.4063 No*
Dhaka Bangladesh Asia 91 0.3854
Baku Azerbaijan Asia 92 0.3750
Havana Cuba Americas 92 0.3750
Male Maldives Asia 92 0.3750 No*
Belize City Belize Americas 95 0.3646
Tashkent Uzbekistan Asia 95 0.3646
Kampala Uganda Africa 97 0.3542 No*
Port Louis Mauritius Africa 97 0.3542
Caracas Venezuela Americas 99 0.3438 No*
Dar es Salaam United Republic of Tanzania Africa 99 0.3438
Kabul Afghanistan Asia 99 0.3438 No*
Tehran Iran (Islamic Republic of) Asia 99 0.3438 No*
Addis Ababa Ethiopia Africa 103 0.3333
Abidjan Côte d'Ivoire Africa 104 0.3229 No*
Damascus Syrian Arab Republic Asia 104 0.3229 No*
Colombo Sri Lanka Asia 106 0.3021
Honiara Solomon Islands Oceania 107 0.2813 No*
Managua Nicaragua Americas 107 0.2813 No*
Suva Fiji Oceania 107 0.2813 No*
Yangon Myanmar Asia 107 0.2813
Georgetown Guyana Americas 111 0.2708 No*
Kuwait City Kuwait Asia 111 0.2708 No*
Tegucigalpa Honduras Americas 111 0.2708 No*
Kingston Jamaica Americas 114 0.2604 No*
Monrovia Liberia Africa 114 0.2604 No*
Dushanbe Tajikistan Asia 116 0.2500 No*
Freetown Sierra Leone Africa 116 0.2500 No*
Karachi Pakistan Asia 116 0.2500
Sarajevo Bosnia and Herzegovina Europe 116 0.2500 No*
Vientiane Lao People's Democratic Republic Asia 116 0.2500 No*
Windhoek Namibia Africa 116 0.2500 No*
Ashkhabad Turkmenistan Asia 122 0.2396 No*
Brazzaville Congo Africa 122 0.2396 No*
San Salvador El Salvador Americas 122 0.2396 No*
Yaounde Cameroon Africa 122 0.2396 No*
Harare Zimbabwe Africa 126 0.2292 No*
Mogadishu Somalia Africa 126 0.2292 No*
Kumasi Ghana Africa 128 0.2188 No*
Bamako Mali Africa 129 0.2083 No*
Luanda Angola Africa 129 0.2083 No*
Lusaka Zambia Africa 129 0.2083 No*
Maputo Mozambique Africa 129 0.2083 No*
Bandar Seri Begawan Brunei Darussalam Asia 133 0.1979 No*
Cotonou Benin Africa 133 0.1979
Praia Cabo Verde Africa 133 0.1979 No*
Mbabane Eswatini Africa 136 0.1875
Phnom Penh Cambodia Asia 136 0.1875 No*
Lilongwe Malawi Africa 138 0.1771 No*
Porto Moresby Papua New Guinea Oceania 138 0.1771 No*
Antananarivo Madagascar Africa 140 0.1667 No*
Baghdad Iraq Asia 141 0.1563
Libreville Gabon Africa 141 0.1563 No*
Ouagadougou Burkina Faso Africa 141 0.1563
Algiers Algeria Africa 144 0.1354
Bujumbura Burundi Africa 144 0.1354 No*
Conakry Guinea Africa 144 0.1354 No*
Dakar Senegal Africa 144 0.1354 No*
Banjul Gambia Africa 148 0.1250 No*
Port Vila Vanuatu Oceania 149 0.0938 No*
Victoria Seychelles Africa 149 0.0938 No*
Port-Of-Spain Trinidad and Tobago Americas 151 0.0417 No*
Apia Samoa Oceania 152 0.0000
Asmara Eritrea Africa 152 0.0000 No*
Bangui Central African Republic Africa 152 0.0000 No*
Basseterre Saint Kitts and Nevis Americas 152 0.0000 No*
Bata Equatorial Guinea Africa 152 0.0000 No*
Beirut Lebanon Asia 152 0.0000 No*
Bissau Guinea-Bissau Africa 152 0.0000 No*
Bridgetown Barbados Americas 152 0.0000 No*
Castries Saint Lucia Americas 152 0.0000 No*
Dili Timor-Leste Asia 152 0.0000 No*
Djibouti Djibouti Africa 152 0.0000 No*
Funafuti Tuvalu Oceania 152 0.0000 No*
Gaborone Botswana Africa 152 0.0000 No*
Juba South Sudan Africa 152 0.0000 No*
Khartoum Sudan Africa 152 0.0000 No*
Kingstown Saint Vincent and the Grenadines Americas 152 0.0000 No*
Kinshasa Democratic Republic of the Congo Africa 152 0.0000 No*
Koror Palau Oceania 152 0.0000 No*
Lagos Nigeria Africa 152 0.0000 No*
Lome Togo Africa 152 0.0000 No*
Majuro Marshall Islands Oceania 152 0.0000 No*
Maseru Lesotho Africa 152 0.0000 No*
Moroni Comoros Africa 152 0.0000 No*
Nassau Bahamas Americas 152 0.0000 No*
N'Djamena Chad Africa 152 0.0000 No*
Niamey Niger Africa 152 0.0000
Nouakchott Mauritania Africa 152 0.0000
Nuku'Alofa Tonga Oceania 152 0.0000 No*
Palikir Micronesia (Federated States of) Oceania 152 0.0000 No*
Paramaribo Suriname Americas 152 0.0000 No*
Port-Au-Prince Haiti Americas 152 0.0000 No*
Pyongyang Democratic People's Republic of Korea Asia 152 0.0000 No*
Roseau Dominica Americas 152 0.0000 No*
San Marino San Marino Europe 152 0.0000 No*
Sana'A Yemen Asia 152 0.0000 No*
Sao Tome Sao Tome and Principe Africa 152 0.0000 No*
South Tarawa Kiribati Oceania 152 0.0000 No*
St. George's Grenada Americas 152 0.0000 No*
St. John Antigua and Barbuda Americas 152 0.0000 No*
St. Paul's Bay/San Pawl il-Banar Malta Europe 152 0.0000 No*
Tripoli Libya Africa 152 0.0000 No*
Yaren Nauru Oceania 152 0.0000 No*

Note: Cities with a score of 0 were not assessed because no portal was available at the time of evaluation.