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City Data

These pages present the results of a study assessing the e-government portals of selected cities using the Local Online Service Index (LOSI). This process was initiated in 2018 as a pilot study assessing portals in 40 cities and seeks to continue to provide evidence-based data to contribute to the assessment of progress made in local e-government development. The pilot assessment of local e-government development has been expanded from 40 cities in 2018 to 100 cities in 2020 and 193 cities in 2022. For more details about the LOSI, please review Chapter 3 of the United Nations E-Government Survey 2022, Chapter 4 of the United Nations E-Government Survey 2020 and Chapter 7 of the United Nations E-Government Survey 2018.

Links to the pdfs:

United Nations E-Government Survey 2024 (Chapter 4: Local E-Government Development)

United Nations E-Government Survey 2022 (Chapter 3: Local E-Government Development)

United Nations E-Government Survey 2020

United Nations E-Government Survey 2018

2018 Local Online Service Index
Download 2018 Data in Excel/CSV format
City Country Region LOSI 2018 LOSI Value LGQ
Moscow Russian Federation Europe 1 0.9200 No*
Cape Town South Africa Africa 2 0.8800 No*
Tallinn Estonia Europe 3 0.8800 No*
London United Kingdom of Great Britain and Northern Ireland Europe 4 0.8500 No*
Paris France Europe 5 0.8500 No*
Sydney Australia Oceania 6 0.8300 No*
Amsterdam Netherlands Europe 7 0.8200 No*
Seoul Republic of Korea Asia 8 0.8200 No*
Roma Italy Europe 9 0.8000 No*
Warsaw Poland Europe 10 0.8000 No*
Helsinki Finland Europe 11 0.7800 No*
Istanbul Türkiye Asia 12 0.7800 No*
Shanghai China Asia 13 0.7800 No*
Madrid Spain Europe 14 0.7700 No*
New York United States of America Americas 15 0.7700 No*
Dubai United Arab Emirates Asia 16 0.7300 No*
Prague Czech Republic Europe 17 0.7200 No*
Addis Ababa Ethiopia Africa 18 0.7000 No*
Tokyo Japan Asia 19 0.6800 No*
Toronto Canada Americas 20 0.6800 No*
Buenos Aires Argentina Americas 21 0.6700 No*
Berlin Germany Europe 22 0.6500 No*
Jakarta Indonesia Asia 23 0.6200 No*
Mumbai India Asia 24 0.6000 No*
Almaty Kazakhstan Asia 25 0.5800 No*
Kuala Lumpur Malaysia Asia 26 0.5800 No*
Athens Greece Europe 27 0.5500 No*
Cairo Egypt Africa 28 0.5500 No*
Nairobi Kenya Africa 29 0.5500 No*
Riyadh Saudi Arabia Asia 30 0.5200 No*
Bogotá Colombia Americas 31 0.5000 No*
Mexico City Mexico Americas 32 0.4800 No*
Colombo Sri Lanka Asia 33 0.4700 No*
Bangkok Thailand Asia 34 0.4000 No*
Porto Moresby Papua New Guinea Oceania 35 0.4000 No*
Accra Ghana Africa 36 0.3800 No*
Abidjan Côte d'Ivoire Africa 37 0.3200 No*
Luanda Angola Africa 38 0.2800 No*
Santo Domingo Dominican Republic Americas 39 0.2800 No*
Karachi Pakistan Asia 40 0.2700 No*

Note: Cities with a score of 0 were not assessed because no portal was available at the time of evaluation.