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City Data

These pages present the results of a study assessing the e-government portals of selected cities using the Local Online Service Index (LOSI). This process was initiated in 2018 as a pilot study assessing portals in 40 cities and seeks to continue to provide evidence-based data to contribute to the assessment of progress made in local e-government development. The pilot assessment of local e-government development has been expanded from 40 cities in 2018 to 100 cities in 2020 and 193 cities in 2022. For more details about the LOSI, please review Chapter 3 of the United Nations E-Government Survey 2022, Chapter 4 of the United Nations E-Government Survey 2020 and Chapter 7 of the United Nations E-Government Survey 2018.

Links to the pdfs:

United Nations E-Government Survey 2024 (Chapter 4: Local E-Government Development)

United Nations E-Government Survey 2022 (Chapter 3: Local E-Government Development)

United Nations E-Government Survey 2020

United Nations E-Government Survey 2018

2020 Local Online Service Index
Download 2020 Data in Excel/CSV format
City Country Region LOSI 2020 LOSI Value LGQ
Madrid Spain Europe 1 0.9625 No*
New York United States of America Americas 2 0.9125 No*
Tallinn Estonia Europe 3 0.8625 No*
Paris France Europe 4 0.8500 No*
Stockholm Sweden Europe 4 0.8500 No*
Moscow Russian Federation Europe 6 0.8125 No*
Bogotá Colombia Americas 7 0.8000 No*
Buenos Aires Argentina Americas 7 0.8000 No*
Berlin Germany Europe 9 0.7750 No*
Seoul Republic of Korea Asia 9 0.7750 No*
Shanghai China Asia 9 0.7750 No*
Istanbul Türkiye Asia 12 0.7625 No*
London United Kingdom of Great Britain and Northern Ireland Europe 12 0.7625 No*
Roma Italy Europe 12 0.7625 No*
São Paulo Brazil Americas 15 0.7375 No*
Brussels Belgium Europe 16 0.7250 No*
Dubai United Arab Emirates Asia 16 0.7250 No*
Toronto Canada Americas 16 0.7250 No*
Helsinki Finland Europe 19 0.7125 No*
Mexico City Mexico Americas 20 0.6375 No*
Warsaw Poland Europe 21 0.6125 No*
Amsterdam Netherlands Europe 22 0.6000 No*
Prague Czech Republic Europe 22 0.6000 No*
Sydney Australia Oceania 24 0.5750 No*
Tokyo Japan Asia 24 0.5750 No*
Johannesburg South Africa Africa 26 0.5500 No*
Lisbon Portugal Europe 26 0.5500 No*
Athens Greece Europe 28 0.5250 No*
Almaty Kazakhstan Asia 29 0.5125 No*
Kuala Lumpur Malaysia Asia 29 0.5125 No*
Riyadh Saudi Arabia Asia 31 0.4875 No*
Vienna Austria Europe 31 0.4875 No*
Budapest Hungary Europe 33 0.4750 No*
Mumbai India Asia 33 0.4750 No*
Guayaquil Ecuador Americas 35 0.4625 No*
Nairobi Kenya Africa 35 0.4625 No*
Santo Domingo Dominican Republic Americas 35 0.4625 No*
Kabul Afghanistan Asia 38 0.4500 No*
Bangkok Thailand Asia 39 0.4375 No*
Lima Peru Americas 40 0.4125 No*
Tunis Tunisia Africa 40 0.4125 No*
Belgrade Serbia Europe 42 0.4000 No*
Colombo Sri Lanka Asia 42 0.4000 No*
Ho Chi Minh Viet Nam Asia 42 0.4000 No*
Lagos Nigeria Africa 42 0.4000 No*
Santiago Chile Americas 42 0.4000 No*
Amman Jordan Asia 47 0.3875 No*
Jakarta Indonesia Asia 47 0.3875 No*
La Paz Bolivia Americas 49 0.3625 No*
Cairo Egypt Africa 50 0.3500 No*
Kyiv Ukraine Europe 50 0.3500 No*
Guatemala City Guatemala Americas 52 0.3250 No*
Bucharest Romania Europe 53 0.3125 No*
Addis Ababa Ethiopia Africa 54 0.3000 No*
Casablanca Morocco Africa 54 0.3000 No*
Algiers Algeria Africa 56 0.2875 No*
Luanda Angola Africa 56 0.2875 No*
Tashkent Uzbekistan Asia 56 0.2875 No*
Kathmandu Nepal Asia 59 0.2750 No*
Kigali Rwanda Africa 59 0.2750 No*
Dushanbe Tajikistan Asia 61 0.2625 No*
Harare Zimbabwe Africa 61 0.2625 No*
Lusaka Zambia Africa 61 0.2625 No*
Abidjan Côte d'Ivoire Africa 64 0.2250 No*
Baku Azerbaijan Asia 64 0.2250 No*
Dar es Salaam United Republic of Tanzania Africa 66 0.2125 No*
Karachi Pakistan Asia 66 0.2125 No*
Minsk Belarus Europe 66 0.2125 No*
Manila Philippines Asia 69 0.2000 No*
Havana Cuba Americas 70 0.1875 No*
Yangon Myanmar Asia 70 0.1875 No*
Baghdad Iraq Asia 72 0.1750 No*
Kampala Uganda Africa 72 0.1750 No*
Caracas Venezuela Americas 74 0.1625 No*
Dhaka Bangladesh Asia 75 0.1500 No*
Tehran Iran (Islamic Republic of) Asia 75 0.1500 No*
Damascus Syrian Arab Republic Asia 77 0.1375 No*
Phnom Penh Cambodia Asia 78 0.1250 No*
Tegucigalpa Honduras Americas 78 0.1250 No*
Antananarivo Madagascar Africa 80 0.1125 No*
Ouagadougou Burkina Faso Africa 81 0.1000 No*
Kumasi Ghana Africa 82 0.0875 No*
Porto Moresby Papua New Guinea Oceania 82 0.0875 No*
Bujumbura Burundi Africa 84 0.0625 No*
Porto Novo Benin Africa 84 0.0625 No*
Lilongwe Malawi Africa 86 0.0500 No*

Note: Cities with a score of 0 were not assessed because no portal was available at the time of evaluation.