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City Data

These pages present the results of a study assessing the e-government portals of selected cities using the Local Online Service Index (LOSI). This process was initiated in 2018 as a pilot study assessing portals in 40 cities and seeks to continue to provide evidence-based data to contribute to the assessment of progress made in local e-government development. The pilot assessment of local e-government development has been expanded from 40 cities in 2018 to 100 cities in 2020 and 193 cities in 2022. For more details about the LOSI, please review Chapter 3 of the United Nations E-Government Survey 2022, Chapter 4 of the United Nations E-Government Survey 2020 and Chapter 7 of the United Nations E-Government Survey 2018.

Links to the pdfs:

United Nations E-Government Survey 2024 (Chapter 4: Local E-Government Development)

United Nations E-Government Survey 2022 (Chapter 3: Local E-Government Development)

United Nations E-Government Survey 2020

United Nations E-Government Survey 2018

2022 Local Online Service Index
Download 2022 Data in Excel/CSV format
City Country Region LOSI 2022 LOSI Value LGQ
Berlin Germany Europe 1 0.9767 No*
Madrid Spain Europe 1 0.9767 No*
Tallinn Estonia Europe 3 0.9535
Copenhagen Denmark Europe 4 0.9419 No*
Dubai United Arab Emirates Asia 5 0.9186 No*
Moscow Russian Federation Europe 5 0.9186
New York United States of America Americas 5 0.9186 No*
Paris France Europe 5 0.9186 No*
Singapore Singapore Asia 9 0.9070 No*
Shanghai China Asia 10 0.8837 No*
Bogotá Colombia Americas 11 0.8721
Buenos Aires Argentina Americas 11 0.8721 No*
Istanbul Türkiye Asia 11 0.8721 No*
Tokyo Japan Asia 14 0.8605 No*
Zurich Switzerland Europe 14 0.8605
Roma Italy Europe 16 0.8488 No*
São Paulo Brazil Americas 16 0.8488 No*
Vienna Austria Europe 16 0.8488
Auckland New Zealand Oceania 19 0.8372 No*
Reykjavik Iceland Europe 19 0.8372 No*
Helsinki Finland Europe 21 0.8256 No*
Kyiv Ukraine Europe 21 0.8256
Riga Latvia Europe 21 0.8256 No*
Stockholm Sweden Europe 21 0.8256 No*
Manama Bahrain Asia 25 0.8140
Almaty Kazakhstan Asia 26 0.8023
Luxembourg-Ville Luxembourg Europe 26 0.8023 No*
Vilnius Lithuania Europe 26 0.8023 No*
Montevideo Uruguay Americas 29 0.7907 No*
Seoul Republic of Korea Asia 30 0.7674
Tel Aviv Israel Asia 30 0.7674 No*
Toronto Canada Americas 30 0.7674 No*
Warsaw Poland Europe 30 0.7674 No*
Brussels Belgium Europe 34 0.7558 No*
Oslo Norway Europe 34 0.7558 No*
Riyadh Saudi Arabia Asia 34 0.7558 No*
Sydney Australia Oceania 34 0.7558 No*
Zagreb Croatia Europe 34 0.7558 No*
Lisbon Portugal Europe 39 0.7326 No*
Jakarta Indonesia Asia 40 0.7209
London United Kingdom of Great Britain and Northern Ireland Europe 40 0.7209 No*
Amsterdam Netherlands Europe 42 0.6977 No*
Guayaquil Ecuador Americas 42 0.6977 No*
Prague Czech Republic Europe 42 0.6977
Sofia Bulgaria Europe 42 0.6977 No*
Dublin Ireland Europe 46 0.6860 No*
Mexico City Mexico Americas 47 0.6744 No*
Santo Domingo Dominican Republic Americas 47 0.6744 No*
Bratislava Slovakia Europe 49 0.6628 No*
Lima Peru Americas 50 0.6512 No*
Monaco Monaco Europe 50 0.6512
Tbilisi Georgia (Country) Asia 50 0.6512 No*
Yerevan Armenia Asia 53 0.6395
Belgrade Serbia Europe 54 0.6279
Ho Chi Minh Viet Nam Asia 54 0.6279
Ljubljana Slovenia Europe 54 0.6279 No*
Bangkok Thailand Asia 57 0.6163 No*
Johannesburg South Africa Africa 57 0.6163 No*
Budapest Hungary Europe 59 0.6047 No*
Nairobi Kenya Africa 60 0.5930 No*
Athens Greece Europe 61 0.5814 No*
San Jose Costa Rica Americas 61 0.5814 No*
Nicosia Cyprus Asia 63 0.5698 No*
Quezon Philippines Asia 63 0.5698
Thimphu Thromde Bhutan Asia 63 0.5698 No*
Tirana Albania Europe 63 0.5698 No*
Ulaanbaatar Mongolia Asia 63 0.5698 No*
Amman Jordan Asia 68 0.5581 No*
Panama City Panama Americas 69 0.5465
Kuala Lumpur Malaysia Asia 70 0.5349
Minsk Belarus Europe 71 0.5233 No*
Muscat Oman Asia 71 0.5233
Bishkek Kyrgyzstan Asia 73 0.5000 No*
Bucharest Romania Europe 73 0.5000 No*
Santiago Chile Americas 73 0.5000 No*
Andorra La Vella Andorra Europe 76 0.4884 No*
Damascus Syrian Arab Republic Asia 76 0.4884 No*
Kampala Uganda Africa 76 0.4884
Asuncion Paraguay Americas 79 0.4767
Mumbai India Asia 80 0.4651 No*
Tunis Tunisia Africa 80 0.4651
Casablanca Morocco Africa 82 0.4535 No*
Kabul Afghanistan Asia 82 0.4535 No*
Chisinau (Kishinev) Republic of Moldova Europe 84 0.4419 No*
Vaduz Liechtenstein Europe 84 0.4419 No*
Santa Cruz (de la Sierra) Bolivia Americas 86 0.4302 No*
Tashkent Uzbekistan Asia 87 0.4186 No*
Cairo Egypt Africa 88 0.4070 No*
Podgorica Montenegro Europe 88 0.4070 No*
Abidjan Côte d'Ivoire Africa 90 0.3953 No*
Colombo Sri Lanka Asia 90 0.3953 No*
Kathmandu Nepal Asia 90 0.3953 No*
Skopje North Macedonia Europe 90 0.3953 No*
Cotonou Benin Africa 94 0.3837 No*
Monrovia Liberia Africa 94 0.3837 No*
Belmopan Belize Americas 96 0.3721 No*
Dar es Salaam United Republic of Tanzania Africa 96 0.3721 No*
Dhaka Bangladesh Asia 96 0.3721
Havana Cuba Americas 96 0.3721
Caracas Venezuela Americas 100 0.3605 No*
Freetown Sierra Leone Africa 100 0.3605 No*
Guatemala City Guatemala Americas 100 0.3605 No*
Addis Ababa Ethiopia Africa 103 0.3256 No*
Kuwait City Kuwait Asia 103 0.3256 No*
Tehran Iran (Islamic Republic of) Asia 103 0.3256 No*
Kigali Rwanda Africa 106 0.3140
Sarajevo Bosnia and Herzegovina Europe 106 0.3140 No*
San Salvador El Salvador Americas 108 0.3023 No*
Brazzaville Congo Africa 109 0.2907 No*
Port Louis Mauritius Africa 109 0.2907
Vientiane Lao People's Democratic Republic Asia 109 0.2907 No*
Dushanbe Tajikistan Asia 112 0.2791 No*
Karachi Pakistan Asia 112 0.2791 No*
Managua Nicaragua Americas 112 0.2791 No*
Suva Fiji Oceania 112 0.2791 No*
Kingston Jamaica Americas 116 0.2674 No*
Lusaka Zambia Africa 116 0.2674 No*
Mogadishu Somalia Africa 116 0.2674 No*
Honiara Solomon Islands Oceania 119 0.2558 No*
Yangon Myanmar Asia 119 0.2558 No*
Yaounde Cameroon Africa 121 0.2442 No*
Antananarivo Madagascar Africa 122 0.2326 No*
Harare Zimbabwe Africa 122 0.2326 No*
Windhoek Namibia Africa 122 0.2326 No*
Algiers Algeria Africa 125 0.2209 No*
Ashkhabad Turkmenistan Asia 125 0.2209 No*
Baku Azerbaijan Asia 125 0.2209 No*
Porto Moresby Papua New Guinea Oceania 125 0.2209 No*
Bandar Seri Begawan Brunei Darussalam Asia 129 0.2093 No*
Port-Au-Prince Haiti Americas 129 0.2093 No*
Male Maldives Asia 131 0.1977 No*
Bujumbura Burundi Africa 132 0.1860 No*
Dakar Senegal Africa 132 0.1860 No*
Kumasi Ghana Africa 132 0.1860 No*
Mbabane Eswatini Africa 132 0.1860 No*
Conakry Guinea Africa 136 0.1744 No*
Praia Cabo Verde Africa 136 0.1744 No*
Tegucigalpa Honduras Americas 136 0.1744 No*
Baghdad Iraq Asia 139 0.1628 No*
Georgetown Guyana Americas 139 0.1628 No*
Libreville Gabon Africa 139 0.1628 No*
Lilongwe Malawi Africa 139 0.1628 No*
Phnom Penh Cambodia Asia 139 0.1628 No*
Kinshasa Democratic Republic of the Congo Africa 144 0.1163 No*
Port Vila Vanuatu Oceania 144 0.1163 No*
Maseru Lesotho Africa 146 0.0930 No*

Note: Cities with a score of 0 were not assessed because no portal was available at the time of evaluation.