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South Africa

Website National Portal
Region Africa
Sub-Region Southern Africa
Income * Upper middle income
Income Value 7,610
USD, GNI per capita
Population 51,452,352
E-Government Development Index 0.5546
Rank 76 of 193
E-Participation Index 0.5593
Rank 76 of 193
* Income data refer to World Bank classification

Lungisa (“fix it”): Fixing service delivery problems using social media (Cape Town, South Africa)

Citizens in the Cape Town region of South Africa can report delivery problems with water, electricity and other public services, using the reporting platform called Lungisa (meaning “fix it” in isiXhosa). The problems will be reported to the appropriate authorities and resolved via SMS, USSD, Mxit, Web and Facebook.

Source

E-Government (2016 EGDI: 0.5546)
2016 Rank 76
2014 Rank 93
Change -17
E-Participation (2016 EPART: 0.5593)
2016 Rank 76
2014 Rank 97
Change -21

E-Government Development Index

EGDI Rank 2016 2014 2012 2010 2008 2005
South Africa 76 93 101 97 61 58

E-Participation Index

EPART Rank 2016 2014 2012 2010 2008 2005
South Africa 76 97 83 64 49 33

Online Service Index

Telecommunication Infrastructure Index

Human Capital Index