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Sri Lanka’s One for All
Sri Lanka’s e-government policies have been geared towards including all segments of the population and offering services to everyone, regardless of their IT literacy levels or access to the internet. With mobile usage rates in the country exceeding 100 per cent, and even the poorest people today having cell phones, albeit basic, Sri Lanka offers many m-government services.
The Government Information Center (GIC) is now providing more than 65 online services through basic phones calls, such as train schedules, job opportunities abroad, flight schedules, exam results, economic indicators, medical services, and contact details.
Even though the IT literacy rates jumped from 9.7 per cent in 2004 to 40 percent in 2012, the numbers are still not high enough to allow maximum utilization of the e-services the government provides. With the GIC, all-inclusive eservices can be delivered to the rich and poor alike, and hence everyone can become a beneficiary of the digital advancement in government.
This new policy of inclusiveness and outreach towards the general population helped Sri Lanka improve in e-government service delivery and to jump from 115th rank in EGDI in 2012 to 74th in 2014.