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Investing in the future
At 72nd place globally, Ethiopia is one of the best performing LDCs in online service delivery, ahead of many wealthier countries, including a number of European nations. The country’s success can be traced in part to high-level recognition of the need to coordinate online services at national level, provide a strategic direction for e-government development in the country and allocate sufficient resources. The national strategy includes provisions for citizen centric mechanisms for stakeholder involvement, implementation of 219 online services over a five-year period from 2011–2015, tracking of indicators of achievement and establishment of a national e-government leadership council.
The strategy is linked to the country’s national development strategy that envisages a transformation from a primarily agricultural to an ICT-based economy. Despite the country’s status as a low-income, landlocked, conflict-affected country, Ethiopia’s achievements demonstrate that a vibrant online public administration can emerge from a combination of high-level political commitment, engagement of stakeholders and a specific plan of action linking e-government to national sustainable development priorities.