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Global E-Government Survey 2003

E-government Survey 2003
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E–Government Development Index Top 10 Countries
USA 0.927
Sweden 0.840
Australia 0.831
Denmark 0.820
United Kingdom  0.814
Canada 0.806
Norway 0.778
Switzerland 0.764
Germany 0.762
Finland 0.761
E–Participation Index Top 15 Countries
United Kingdom 1.000
United States 0.966
Canada 0.828
Chile 0.828
Estonia 0.759
New Zealand 0.690
Philippines 0.672
France 0.638
Netherlands 0.638
Australia 0.621


E-government at the Crossroads


Governments are increasingly becoming aware of the importance of employing e government and e governance in improving public service delivery to people. The potential of e-government, as a tool for development, hinges upon three pre- requisites - a minimum threshold level of technological infrastructure, human capital, and e-connectivity for all. E-government Development strategies and programmes will be able to be effective and 'include all' people only if, at the very minimum, all have functional literacy and education, which includes knowledge of computer and Internet use; all are connected to a computer; and all have access to the Internet. The primary challenge of e government for development therefore, is: how to accomplish this.

To support the development efforts of UN member states efforts in e-government the United Nations Department of Economic and Social Affairs (DESA), Division of Public Administration and Development Management (DPADM) undertook to produce the United Nations Global E-government Survey 2003. Building upon the report 'Bench-Marking E-government: A Global Perspective' published in 2002, the Survey 2003 provides a benchmark to gauge the comparative state of e government development and e participation for development in a rapidly globalizing world. The Global Survey 2003 is published as Part II of the World Public Sector Report 2003: E-government at the Crossroads available at www.unpan.org

Following the guidelines of global human development set out in the Millennium Development Goals, the Survey focuses on the issue of how willing and ready are the government around the world in employing the vast opportunities offered by e government to improve the access, and quality, of basic economic and social services to the people and involve them in public policy making via e participation.