United Nations E-Government Survey 2010

Download Publication 

E-Government Development Index Top 10 Countries

Country

Index

Republic of Korea

0.8785

United States of America

0.8510

Canada

0.8448

UK and Northern Ireland

0.8147

Netherlands

0.8097

Norway

0.8020

Denmark

0.7872

Australia

0.7863

Spain

0.7516

France

0.7510

E–Participation Index
Top 10 Countries

Country

Index

Republic of Korea

1.0000

Australia

0.9143

Spain

0.8286

New Zealand

0.7714

UK and Northern Ireland

0.7714

Japan

0.7571

United States

0.7571

Canada

0.7286

Estonia

0.6857

Singapore

0.6857

 


Leveraging E-government at a Time of Financial and Economic Crisis

The 2010 United Nations e-Government Survey: Leveraging e-government at a time of financial and economic crisis was completed in December 2009 and launched in early 2010. The report presented various roles for e-government in addressing the ongoing world financial and economic crisis. The public trust that is gained through transparency can be further enhanced through the free sharing of government data based on open standards. The ability of e-government to handle speed and complexity can also underpin regulatory reform. While technology is no substitute for good policy, it may give citizens the power to question the actions of regulators and bring systemic issues to the fore. Similarly, e-government can add agility to public service delivery to help governments respond to an expanded set of demands even as revenues fall short. Since the last edition of the survey, in 2008, governments have made great strides in development of online services, especially in middle-income countries. The costs associated with telecommunication infrastructure and human capital continue to impede e-government development. However, effective strategies and legal frameworks can compensate significantly, even in least developed countries. Those who are able to harness the potential of expanded broadband access in developed regions and mobile cellular networks in developing countries to advance the UN development agenda have much to gain going forward.