United Nations E-Government Survey 2012




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E–Government Development Index     Top 10 Countries

Country

Index

Republic of Korea

0.9283

Netherlands

0.9125

UK and Northern Ireland

0.8960

Denmark

0.8889

United States

0.8687

France

0.8635

Sweden

0.8599

Norway

0.8593

Finland

0.8505

Singapore

0.8474

E–Participation Index
Top 10 Countries

Country

Index

Netherlands

1.0000

Republic of Korea

1.0000

Kazakhstan

0.9474

Singapore

0.9474

UK and Northern Ireland

0.9211

United States

0.9211

Israel

0.8947

Australia

0.7632

Estonia

0.7632

Germany

0.7632

 

E-Government for the People

The United Nations E-Government Survey 2012: E-Government for the People was completed in December 2011 and launched in February 2012. The 2012 edition of the survey was prepared in a context of multiple challenges of an open, responsive and collaborative government for the people. The report examines the institutional framework for e-government and finds that the presence of a national coordinating authority can help overcome internal barriers and focus minds on integrated responses to citizen concerns – an important lesson for sustainable development actors. The Survey also argues that e-government provides administrators with powerful tools for grappling with problems of social equity and the digital divide. The caveat is that governments must find effective channels of communication that fit national circumstances while also taking steps to increase usage of online and mobile services in order to realize their full benefit to citizens.