UN E-Government Survey 2024

This thirteenth edition of the United Nations E-Government Survey, released in 2024, provides a comprehensive assessment of the digital government landscape across all 193 Member States. The 2024 Survey highlights a significant upward trend in the development of digital government worldwide, with increased investment in resilient infrastructure and cutting-edge technologies. The global average value of the E-Government Development Index (EGDI) shows substantial improvement, with the proportion of the population lagging in digital government development decreasing from 45.0 per cent in 2022 to 22.4 per cent in 2024. Despite significant progress in digital government development, the EGDI averages for the African region, least developed countries, and small island developing States remain below the global average, underscoring the need for targeted efforts to bridge existing gaps.

At the local level, the Survey continues to assess city portals using the Local Online Services Index (LOSI). The LOSI findings reflect steady progress but also highlight persistent disparities between national and local e-government performance, pointing to the need for focused initiatives to strengthen digital government at the municipal level. This edition introduces the new Digital Government Model Framework, providing countries with a comprehensive road map for the effective planning, implementation and assessment of digital government initiatives. A short addendum explores the integration of AI in digital government development, emphasizing the importance of maximizing benefits and minimizing risks to achieve balanced governance.

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This publication is currently available only in English. Translations into other official UN languages (Arabic, Chinese, French, Russian, and Spanish) are in progress and will be posted as soon as they become available.

UN E-Government Survey 2024 Infographics

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Global Launch Materials – 17 September 2024

September 17, 2024 - Global Launch

UN E-Government Survey Toolkits

National E-Government Toolkit

This toolkit equips you with the knowledge and resources to improve online public service delivery in your jurisdiction. Through clear guides, insightful examples, and practical tools, you'll gain the skills to deliver efficient, inclusive online services for all. You'll become an OSI Expert, learning about each component from institutional framework to technology, participation, service and content provision, as well as the e-government literacy subcomponent of HCI. Discover how to leverage technology and best practices for effective service delivery, while understanding how improved e-government drives progress towards SDGs and national development objectives.

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Local E-Government Toolkit

The learning outcomes of this training toolkit address common challenges in implementing and improving government capacities for inclusive and effective local e-government. Designed to overcome these barriers, the toolkit fosters a more effective realization of LOSI (Local Online Services Index) components. It focuses on developing skills to deliver efficient, inclusive online services, becoming proficient in OSI and HCI components, and understanding the link between e-government and sustainable development. By mastering these areas, participants contribute to the attainment of SDG11 for Sustainable Cities and Communities.

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