On January 20, 2016 Union Cabinet gave its ex-post facto approval for the Memorandum of Understanding (MoU) signed between India and United Kingdom for Cooperation in Public Administration and Governance Reforms. The MoU over Cooperation in Public Administration and Governance Reforms was signed in November, 2015.

A Joint Working Group on Public Administration and Governance will be formed in this regard. The Group will be responsible for executing the provisions of MoU. The First Joint Working Group (JWG) meeting under the Memorandum of Understanding (MoU) is scheduled to take place in January 2016 in London, United Kingdom.

The co-operation under the MoU will cover following areas:

  • Sharing good governance practices in public administration
  • User led service design
  • Reducing bureaucracy in service delivery
  • Government Process Re-engineering
  • Building and developing staff capability
  • Public Grievance Redress Mechanism
  • Local Government Reforms
  • Reforms to strengthen social security
  • Collaboration in strategies for promotion of ethics in Government
  • Collaboration between Government and Industry on staff management
  • Mechanisms for public engagement
  • Crisis and Disaster Management
  • Digital transformation of Government
  • The MoU will help in understanding the system of customer oriented public service delivery in UK. It will help in studying the changing environments in the area of public service management. It will further help in adapting and innovating the best practices and processes in the Indian Public Service Delivery System. The is to note that United Kingdom ranked high in the United Nations E-Government Survey.


    Government of India has taken initiative to provide online delivery of Government Services in India. This will help the Union Government to achieve its goal of ‘Minimum Government with Maximum Governance’ by using e-Governance based Citizen Centric End-to-End On-line Services.

    Thus, in order to achieve its goal Good Governance and Administrative reforms, Union Government is looking for international collaborations. In the recent past, Department of Administrative Reforms and Public Grievances (DARPG) has entered into bilateral MoUs with China, Malaysia, Singapore and in a trilateral MoU with Brazil and South Africa in relation to Good Governance. The success of Citizen-Centric Online Services leads to transparency and accountability in the governing system.