UN E-Government Survey in Media
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BRUNEI Darussalam has risen 24 places to rank 59th among 193 countries in the United Nations E-Government Survey 2018. The country scored high in the Online Service Index (OSI) and high E—Participation Index (EPI), improving from 0.50 to 0.75 points.
Within the Association of Southeast Asian Nations (ASEAN), Brunei Darussalam was ranked fifth after Singapore, Malaysia, the Philippines and Thailand.
The Sultanate came in 83rd in the E-Government Development Index (EGDI) two years ago with a score of 0.529. This year, the nation’s EGDI jumped to 0.6923.
The EGDI 2018 is divided into four subgroups: Very-High, High, Middle and Low. In this year’s edition, 40 countries scored “Very-High”, with EGDI values in the range of 0.75 to one.
Denmark, Australia and the Republic of Korea are the leading countries in e-government development. The EGDI is a weighted average of normalised scores on the three most important dimensions of e-government: the Online Service Index (OSI), the Telecommunication Infrastructure Index (TII), and the Human Capital Index (HCI). The OSI plays a main role in improving the EGDI.
Biennially, the United Nations Department of Economic and Social Affairs (UNDESA) provides an overview of the e-government development in UN member states.
Among the top 10 countries in this area, Denmark ranks highest, according to the 2018 Survey. In the independent assessment conducted by UNDESA on the provision of online services, Denmark attained the highest score.
Since 2016, Denmark has been implementing its Digital Strategy 2016-2020, setting the course for Danish public-sector digitisation efforts as well as their interaction with businesses and industry.
This strategy is aimed at building the basis for a strong and secure digital Denmark.
Denmark has also made digital government-citizen interactions mandatory without excluding those unable to use digital services.
Along with the private sector, public institutions at local, regional and central-government levels are taking advantage of the opportunities provided by digitisation.
Australia ranks second in 2018, retaining its position in 2016. Notably, Australia leads the chart in human capital development and is in the top 10 in online services. The Australian Government is working to deliver its Digital Transformation Agenda. A Digital Transformation Roadmap issued in November 2016 sets out the goals of the Agenda, and snapshots of expected deliverables are being updated regularly.
The Republic of Korea occupies the third spot, the same position it held in 2016. The country performed well in online services and technology infrastructure, but its human capital development was relatively low compared to other top-ranked countries. The country facilitates convenient, efficient and transparent government to enhance citizens’ satisfaction and government productivity, and is constantly improving to provide better government services to its citizens in the face of rapid technological changes.