EGOVKB | United Nations

The United Nations welcomes you to our interactive e-Government Knowledgebase (UNeGovKB). The Database was created by the Division for Public Institutions and Digital Government (DPIDG) of the United Nations Department of Economic and Social Affairs (UNDESA) to provide governments and all members of civil society easy access to this valuable information for research, education and planning purposes. We invite you to use the interactive UNeGovKB to view, sort, and print information from the UN E-Government Survey, or download copies of the annual (2004, 2005, 2008, 2010, 2012, 2014, 2016, 2018, 2020,2022 and 2024) United Nations E-Government Survey. The United Nations E-Government Survey presents a systematic assessment of the use and potential of information and communication technologies to transform the public sector by enhancing efficiency, effectiveness, transparency, accountability, access to public services and citizen participation in the 193 Member States of the United Nations, and at all levels of development.

UN E-Government Survey 2024

This thirteenth edition of the United Nations E-Government Survey, released in 2024, provides a comprehensive assessment of the digital government landscape across all 193 Member States. The 2024 Survey highlights a significant upward trend in the development of digital government worldwide, with increased investment in resilient infrastructure and cutting-edge technologies. The global average value of the E-Government Development Index (EGDI) shows substantial improvement, with the proportion of the population lagging in digital government development decreasing from 45.0 per cent in 2022 to 22.4 per cent in 2024. Despite significant progress in digital government development, the EGDI averages for the African region, least developed countries, and small island developing States remain below the global average, underscoring the need for targeted efforts to bridge existing gaps.

At the local level, the Survey continues to assess city portals using the Local Online Services Index (LOSI). The LOSI findings reflect steady progress but also highlight persistent disparities between national and local e-government performance, pointing to the need for focused initiatives to strengthen digital government at the municipal level. This edition introduces the new Digital Government Model Framework, providing countries with a comprehensive road map for the effective planning, implementation and assessment of digital government initiatives. A short addendum explores the integration of AI in digital government development, emphasizing the importance of maximizing benefits and minimizing risks to achieve balanced governance.

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Languages

This publication is currently available only in English. Translations into other official UN languages (Arabic, Chinese, French, Russian, and Spanish) are in progress and will be posted as soon as they become available.

UN E-Government Survey 2024 Infographics

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E-Government Toolkits

Welcome to the E-Government Toolkit Resource Center

These E-Government Toolkits, developed as a complement to the United Nations E-Government Survey 2024, offer key resources and guidance to support digital transformation efforts. By utilizing these toolkits, policy makers can gain insight into the assessment criteria used in the Survey for national and city portals, explore strategic approaches to implementing these features, and access examples of global good practices.

National E-Government Toolkit

The National E-Government Toolkit is designed to provide governments with the tools and knowledge needed to enhance online public services at the national level. Through practical guidance, best practices, and comprehensive training modules, this toolkit empowers public institutions to improve service delivery, increase citizen engagement, and ensure that online services are accessible, inclusive, and efficient. Whether you're just beginning to build your national e-government system or looking to improve existing services, this toolkit offers the resources you need to drive digital transformation.

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Local E-Government Toolkit

The Local E-Government Toolkit focuses on overcoming the unique challenges faced by cities and municipalities in providing effective digital services. It offers a comprehensive set of modules designed to help local governments improve their online service offerings, enhance citizen participation, and foster greater transparency in governance. By aligning with the Local Online Services Index (LOSI) and supporting the achievement of Sustainable Development Goal 11, this toolkit equips local administrations with the knowledge and best practices to build smarter, more sustainable communities.

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