KM unit has accomplished several achievements that connect Ministry of Health (MoH) employees and customers to information and knowledge.
Examples of the key benefits of the KM achievements was the increase in the work efficiency, improve accountability and mitigating risk by making informed decisions and resolve issues faster, supported with an access to integrated, updated, accurate information across MoH. That was achieved by introducing the Business Intelligence technology and Dashboard facility to several critical areas in the Ministry.
Second example, several information behaviors and tools were developed to strengthen the organization value that values a knowledge and information sharing philosophy. That was achieved by the creation of the Intranet web pages, and gives each department in the ministry the ability to share their news, events, information, documents, and forms across MoH. The security and data confidentiality was taken into consideration. Moreover, KM starts to promote the use of the groups meeting areas on the Intranet as well as the ministerial discussions forums.
In addition to the previous functionality, KM has implemented several other functionalities through the intranet such as Document Management System, Content Management System, Search Engine, and e-Forms, which was a great assistance to improve the overall performance, and integrated easier accesses to the knowledge base.
Third, deliver better and more cost effective constituent services and responsive to the public as well as increasing the work efficiency and productivity. That was achieved by developing more than 16 eServices which replaced the traditional means of accessing some of the MoH services. The 16 eServices can be accessed through different channels such as MoH website, mobile and national e-Government kiosk. Moreover, providing MoH employees and customers through MoH website with online information, searchable databases, text messaging services, foreign languages and disability access. Furthermore, a public outreach based on the variety of features such as e-mail or blogs that will help citizens and resident to contact MoH officials.
The mentioned electronic services on both Intranet and internet improve transparency and outward sharing of information as well as improving the working relations within MoH employees and the trust of the public in MoH provided services. That was measured by monitoring the increase of the number of hits to the published online services.
Fourth, to ease the accessibility of an international researches and studies, KM has given MoH staff the ability to access an online Medical Library through the Intranet; the online Library contains more than 12 databases that enable them to access thousands of International Medical documents and journals.
Fifth, with the cooperation of College of Health Science. KM unit implement an online Learning Management system, which assist the instructor to manage and deliver an online content to the Health students.
The sixth example was the development of a repository to store the full Metadata for all the Health Application within MoH. This achievement was a first step toward a comprehensive Data Dictionary to all electronic applications within MoH.
|