The full-fledged launch of the 24-hour e-services system in 2011 is expected to greatly raise public utility and convenience in public services and substantially cut social and economic costs. The key benefits are as follows.
The system was enhanced so that online public services can be processed entirely on the Internet, from application to delivery. As a result, users can apply online for 3,020 (61%) of 5,000 public services, of which 1,208 can be issued online. The system also allows the one-stop processing of 20 types of services on relocation, employment, marriage, real estate transactions and other areas directly linked with daily life, thereby eliminating the need to visit multiple offices. Institutions can also send documents serviced online to businesses.
The procedures for using public services have been greatly simplified through e-services, allowing the shared use of 92 documents such as transcripts/extracts of resident registration and substantially reducing the number of required documents and services.
Classification : Key results
Shared use of public data : Replaced 30% (110 million sheets) of papers at 390 public institutions per year
Reduction of services : Down 14% (From 5,721 to 4,951)
Reduction of documents : Down 16% (From 17,251 to 14,470)
Efforts to enhance the efficiency of e-services were complemented by works to ensure equity and inclusion for groups that had been at a disadvantage in using the services. First, access to e-services was greatly improved for the disabled and 'remote support services' were offered to senior citizens and other groups having difficulty using the Internet. Fifteen types of e-services are offered in six languages -- Korean, English, Japanese, Chinese, Thai and Vietnamese -- for non-Korean residents and naturalized Koreans.
Thanks to these efforts, the number of people using the 24-hour e-services has doubled from two years ago (35.85 million in December 2008 to 70.76 million in December 2010). The number of public service documents is expected to fall by 290 million sheets a year (or 67% of all documents). This is, in turn, predicted to cut social costs by 720 billion won and and carbon emissions by 82,000 tons a year. The initiative is also expected to contribute to the realization of One/Non-stop Green Service recognized worldwide.