The scope of the project (ASBIS) was to develop and implement a new system that would support motor vehicle registration and driver licensing with information technologies. The system was designed to improve business processes to enhance the delivery of the services for citizens, businesses, government agencies and public employees.
The project has three components: (i) registration of new cars, (ii) registration of used cars and (iii) issuance of driver licenses. The used car component has been in service since May 3, 2010 and the new cars component was launched in November 21, 2011.
The business processes for registering used cars prior to initiative were complex and time consuming. First of all, the seller must obtain a document from tax authorities as a proof clearance from taxes and traffic fines in order to be eligible to sell the car. Then, the seller and the buyer must go to a notary to sign a bill of sale. They could only conduct this transaction at the notary that was located in their place of residence. The buyer had to buy two copies of Car Registration Application and Processing Form from the Chamber of Drivers. As a legal requirement, no other types of forms such as one printed from a computer could be used.
The initiative simplifies the business processes described above. When seller and buyer go to a notary for a transaction about an already registered car, they present only their IDs and registration certificate. The notary sends an online request to ASBIS through e-notary system for starting the transaction. Upon this request, ASBIS gets information on insurance, tax and any unpaid fines or fees, inspection and legal restrictions by means of web services from five different data bases owned and operated by different public agencies. If there is any restriction on the car, the seller and the buyer are notified about the problem. They can start the transaction again as soon as the restrictions are removed.
In cases there are no restrictions that prevent business processes, the notary completes the bill of sale and sends the required information to reregister the car for the name of the new owner. As soon as it gets bill of sale information, ASBIS completes the registration and sends necessary updates to other systems. The notary prints the temporary registration certificate from ASBIS and gives it to the buyer. The buyer is allowed to drive the vehicle with the temporary certificate for thirty days. The buyer has two options to receive the official certificate. It can either be collected from the nearest police location within five business days or it can be mailed through certified mail to the address on the file.
The impact of the initiative was measured through a citizen satisfaction survey conducted nationwide. The survey results indicated that %96 of respondents were satisfied or partially satisfied from the initiative. Compared to the 2006 survey, the initiative improved citizen satisfaction by 410 percent.