The government entities provided administrative services to the citizens. Before this new scheme was implemented, each entity had offered services under its own responsibilities. When the people wished to receive several services at the same time or when the services requested involved several government entities, it was not convenient for them. Moreover, some premises were overcrowded. This led to the dissatisfaction of some people receiving the services.
In application of Article 32 of the Decree on the Criteria and Procedure of Good Administration of the year 2003, Kanchanaburi Provincial Authorities put in place the Government Counter Service of Kanchanaburi which is a “One Stop Service” in the premises of Tha Muang District Office on 1st July 2006. However, a number of inconveniences were identified from the operation and from the feedback of citizens themselves. They can be summarized as follows: Tha Muang District is located quite far from the Central Administration of Kanchanaburi province (approximately 12 Kilometers.) Moreover, it is not a passage way for the people from other districts wishing to come to downtown. Moreover, the premises used for the installation of this Government Counter Service were overcrowded.
The Supervisory and Follow-up Committee of the Public Service Counter, aware of these problems, tried to solve them. However, the Committee encountered the problem in finding an appropriate location and budget. Kanchanaburi Provincial Authorities approached a hyper- market Tesco Lotus Kanchanaburi, located in downtown and a lot of people used its facilities. Tesco Lotus expressed its willingness to offer a part of its premises in their hypermarket, previously used as Kanchanaburi OTOP (One Tambon One Product) Center. Finally, the location and budget problems in this matter were solved.
The new Kanchanaburi Counter Service was then transferred from Tha Muang District Office to downtown Tesco Lotus Kanchanaburi and was opened on 25 September 2010.