The implementation comprised creating and maintaining the website www.gewerbe.wien.at as the central website for administrative requirements regarding business and trade and linking it with the electronic document management system ELAK. The website includes comprehensive information on all types of applications and procedures (e.g. on prerequisites and documents required), but also the necessary online forms. Every citizen or business owner can directly start an administrative procedure by completing the corresponding online form(s) and uploading the required document(s). There is no need for personal registration or authentication.
The public authority transfers the data from the document server to the technical information system. The data is then fed into the ELAK system via an interface. In case the applicant needs to submit additional documents, this can be done by e-mail as well. Electronic applications can thus be transferred directly to ELAK and handled electronically, avoiding any media discontinuity during the process. If the acquittal involves administrative fees, the City of Vienna e-payment programme (e-Bezahlen) is invoked via an interface, and the fees payable by the applicant are entered.
Every magisterial document receives an official electronic signature, so the addressee can check the document has been dispatched by the competent authority and there have been no unauthorised alterations. As a next step, the dual document delivery function is activated, and the document to be delivered is handed to an external service provider. Based on a fully automatic mail management process, a central folder is used to check whether the receiver has already registered with an electronic delivery service, in which case this service is selected to deliver the document electronically. If electronic delivery is not possible, the document is automatically printed, enveloped and delivered by conventional mail. To receive recorded items (i.e. documents requiring an official advice of receipt, known in Austria as "RSa" and "RSb") in electronic form, the receiver needs a digital signature. Documents sent by electronic mail can then be collected from the electronic delivery service at any time of the day. The advice of receipt is equally signed electronically, e.g. via mobile phone. The signed advice of receipt (in electronic form or paper form) is subsequently forwarded to the ELAK system.