The Executive Director: Strategic Services, Dr. Pravine Naidoo, proposed that the ISO 9001:2008 Quality Management Standard for Local Government be implemented as an instrument to constructively engage with the ever increasing demand for better service delivery.
It was decided that the Tourism Unit of the Municipality be piloted to test how the standard will be applied in practice. All the Tourism staff was involved in the project and no other government and or NGO were assisting with the project. However, the Municipality did appoint a service provider to assist with the project.
The project was implemented by the Management Representative, who was the Project Leader, Dr. Pravine Naidoo and all the Tourism Staff.
Externally, the community, businesses, non-governmental organisations (NGO’s), community based organisations (CBO’s), government departments and other stakeholders who are dealing with tourism directly or indirectly will benefit by implementing this quality standard.