FISOPS is a system used for managing Fire Safety Regulations in Singapore. The key functions include building plans processing, licensing processing, fire certificate issuance, and fire safety inspections and enforcement checks.
The solution was designed with different accessibility options to the engineers and architects in submitting the building plans. In addition to manual submission, applicants are able to initiate their transactions with SCDF through online submission via BCA’s system or via SCDF eServices. SCDF has streamlined and integrated the backend processes, thus allowing the public to transact with the Government with a single touch point.
The system provides services to the public in the areas of building plans and licensing processing, churning out an average of 600 instances of workflows and 1500 transactions per day. The system has resulted in significant improvement of turnaround time for building plans processing and licenses application with SCDF. For example, building plans processing has reduced from five to three working days and waiver processing has also reduced from four to two working days.
FISOPS also supports industry-standard 3D building plans and is critical in streamlining the workflow of building plans processing for the building industry. The 3D building plans can be processed together with non-3D building plans submissions and do not need to be processed via a separate channel or manual means. The faster turnaround time of building plans and licensing processing is significant to shorten the process for companies to obtain the necessary licenses to operate their business. The system is also designed to allow seamless integration with external agencies to allow one-stop submission of building plans processing. For example, industry building plans submission via BCA CORENET will be routed to the SCDF FISOPS system for backend processing.
With FISOPS, the enforcement team is efficient and able to conduct more site inspections as the digital pen component has helped in the reduction of double data entry. Incidents of fire safety violations has reduced significantly due to more inspections; thus making Singapore a safer and secure home.
The infomation below illustrates how the KPIs are measured and achieved:
KPIs
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Turnaround Time (Building Plans Approval)
Measurements
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To improve turnaround time by 20%
Impact to the Industry
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Savings of one working day per case or 28,320 working days per year (average of 118 cases per day).
KPIs
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Turnaround Time (Enforcement)
Measurements
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To improve turnaround time by 20%
To reduce error rate by 20%
Impact to the Industry
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Savings of one working day per case or 10,560 working days per year (average of 44 cases per day)
KPIs
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Ability to process 3D Building Plan
Measurements
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To process 20% of daily submission in 3D Building Plan
Impact to the Industry
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46 submissions of 3D Building Plan per day or 13,800 Mb of 3D Building Plan per day
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