The financial resources for this project are covered through the Ministry of Transportation’s annual budget.
The human resources for the initial stages of this project were a partnership between MoT staff and the IBI group. As the work has progressed and the project has evolved most of the human resources have come from MoT.
MoT has taken the initiative to facilitate the production of the new site, and to develop the new mobile site. This initiative has resulted in a savings of approximately $310,000 when developing the new site, and approximately $300,000 when developing the new mobile site.
MoT continues to find ways to produce and develop DriveBC internally which allows them to explore new options, respond to public feedback, and continue with cost saving initiatives. In addition to cost savings there are several benefits to the travelling public. These benefits include:
Safety: Travellers are able to easily and quickly discern if there are areas of the highway that require extra caution to navigate. This helps reduce vehicle damage, injury and highway fatalities.
Customer Satisfaction: An annual Customer Satisfaction survey is sent out every year to all citizens and stakeholders to provide feedback on the whole ministry. This survey is the primary method of measuring the ministry’s success at providing adequate customer service. The comments of this survey are used to develop new ideas on how to improve the delivery of transportation services to the province.
Environmental: Less gridlock and idling result from avoiding travel in areas of the highway system confident in the consistency, accuracy, and timeliness of highway information.
Financial / Economic: With improved knowledge of bad weather, delays and closures, commercial transport companies can avoid slower routes. The result is quicker deliveries, lower fuel bills, less overtime, a better bottom line, and improved customer and employee satisfaction.
Opening Communication to New Audiences: DriveBC is available free of charge, 24 hours a day. The toll–free phone service ensures that people without internet connections, or en route to their destinations, can access important information. DriveBC’s website offers webcams and an intuitive map, providing information at a glance. This enhances accessibility for people with lower levels of literacy, or for whom English is a second language. The Mobile site also allows many people in the province to access the information through their mobile device as opposed to a computer, and the links to Social Media allow a new generation of users to feel comfortable with the method of receiving information.
Empowering Users and Strengthening Relationships: DriveBC empowers citizens to make travel decisions that directly impact their safety and quality of life. It’s a self-serve system where users can quickly and easily navigate to the information they want, based on how they wish to receive it – map, text-based, or phone service. The map is intuitive, providing a greater level of information than the previous Road Reports or other text-only based systems. Citizens are further empowered to provide their opinion about DriveBC, via an electronic feedback form on the website.