Each of the objectives in the Strategy Map has associated measures and targets; there are 33 measures (too many to list here individually), and the following are provided as an indication:
• Increase the focus on the cost of accessing government e-services, so that by 2016, 70% of agencies measure the time to e-service completion and the customer cost to interact with e-government
• Improve quality of e-services - choice, availability and service levels – so that by 2016, 85% of respondents to the annual survey (G2B and G2C) give a positive rating to e-services quality
• Increase customer awareness of e-services so that by 2016, 95% of respondents are aware of e-government services
• Increase customer satisfaction with e-services so that by 2016, 80% of respondents give a positive assessment ("excellent" and "very good") on e-services and use e-services for on-line transactions with government agencies
• Drive out duplication of government ICT investment so that by 2016, 200 agencies are using government shared infrastructure – the Government Secure Network, Government Services Bus and National Shares Systems
• Develop e-services through different channels so that by 2016, 80% of services are available through more than one channel
• Improve collaboration and increase knowledge exchange so that in 2016, 15 active communities of practice are operating across government.
• Create a performance based culture across e-government workforce so that by 2016, 80% of e-government employees report a favourable view on working culture
• Increase e-participation between government agencies and citizens so that by 2016, 80% of agencies have implemented e-participation
• Build capacity for e-government research and innovation so that in 2016, KSA publishes 20 examples of e-government research and innovation.
Targets have been set for each of these measures on an annual basis, and performance will be tracked and reported by the Office of Strategy Management.
In previous sections, we have described the multi-stakeholder approach that was used with participation from government, the ICT sector, academia, and NGOs, as well as gathering input from the public through surveys. The core project team was made up of government officials from Yesser, supplemented with local and international consultants.