For MM Parking Inspectors, they are issued with PDA mobile/handheld devices allowing for faster reporting and greater accuracy. Their PDAs are integrated with the back-end parking administration system accessed via a GPRS/Edge/3G connection and a Bluetooth printer to print parking tickets. The inspector in the field can synchronized the fines online from their PDA directly to MM Parking System. In addition, they can check the validity of each vehicle’s parking permit and any fines already in place before issuing a fine. This greatly improved the accuracy of the parking violations administration system.
The eParking Service is a full cycle service. From purchase, payment and completion all done online electronically. It consists of various eServices, and allows users to access the full range of services across multiple platforms, devices and even offer different mode of payment.
The type of services provided in the eParking System includes
Purchase and renewal of Parking Permission (Term Parking)- users can purchase or renew their parking lots for term parking via the MM portal. The mode of payment is using Online card payment via National Payment gateway. Before this service was implemented, users need to make physical trips to MM office to purchase or renew their term parking.
Enquiry of Parking Permission- Users can also enquire their term parking permission status through the MM portal which will be available after payment has been made.
Enquiry and payment of Parking Violation – User can now enquire through the MM portal if they have committed any parking violation. If they have any outstanding violation, users can make payment online via using card payment via National Payment gateway. Before this was introduced, the users need to travel to MM office to make payment.
With the high Mobile penetration rate in the Sultanate, MM was the first organization to tap on the SMS technology for improving the service delivery. MM introduced the SMS parking scheme in 2005 and it has since proofed to be a very popular and successful initiative. This not only brought convenience to the user, it also saved MM cost of installing and maintaining new ticketing machines in the CBD areas. With SMS parking, users do not faced with the issues of faulty ticket machines, suffer the inconvenience of meeting interruption to renew their parking tickets and risk getting a parking ticket as a result of that.
According to the report by MobiThinking .com http://mobithinking.com/mobile-marketing-tools/latest-mobile-stats , globally, the number of smart phone users will grow to 43% by 2014. It is increasing at a rate of more than 60% annually. MM has always strived to provide the most effect and efficient services to the residents of Muscat, as such, to keep up with the development trend of the technology world; MM launches its Mobile application, called iMuscat in COMMEX 2011.
Purchase of Parking tickets: To compliment the current SMS parking system, iMuscat provides an intuitive graphical interface to allow users to select the duration and pay for the parking. This is a further improvement to the SMS system as users now do not need to remember the number and the format to send when purchasing ticket as the application stores the profile of the user.
"Where I parked": this function which is linked to the GPS and Map application within the Smartphones helps users to retrieve their car location after sending the parking request.
Through the eParking System, drivers can buy parking tickets anytime. With more choices of services and mode of payment, drivers now have peace of mind in carrying out their business transactions especially in the CBD area.