The Head Librarian and staff of Political Science Library worked closely together to “brainstorm” new ideas for the library services and were supported by faculty management and other departments within Faculty of Political Science, Chulalongkorn University.
The Head Librarian, Mrs.Narumon Kijpaisalratana, is responsible for the creating and designing of displays that inform users of new library services which used technology to improve the library systems. These services include e-Delivery, Hot News, Hot Titles, Book@once, e-Resources, Citation Clinic, Chat Reference Service and Skype, Library Beep!!, public relations on facebook and PolSci-iLibrary (an application on iPhone, iPod Touch and iPad). The system analyst at The Center of Academic Resources, Chulalongkorn University, also offered support in a library system design and program development.
Another Head Librarian project, that involved 3rd party contractors, included “LibraryAnywhere”, which involved the re-design of a used car to provide off campus library services. Other notable projects included “Book Drop”, “Mobile Library”, and reading seats for children, and “Green Library”.
In truth, all Library personnel participated in the creation, development and implementation of these new services. These responsibilities were allocated to each staff based on their skills for example,
“LibraryAnywhere” Mr. Somchai Chaikasen, a librarian, manages the off Library book return service. Mrs. Wimon Muangprasit drives the bus. Mrs. Ratnavadi Chankaew is responsible for collecting and returning books to Chulalongkorn University Central Library. Her duties included the filing of books in the faculty.
“Mobile Library” Mrs. Amnuaiphon Kongped, a librarian, manages this project. She also acquires and selects children books. Mrs. Wimon is a driver. Mr. Somchai and Mrs. Ratnavadi are loaning and returning agents and also prepare children activities.
“Library Beep!!” is managed by Mrs. Suphatra Phunbunprook, a circulation librarian. Mr. Somchai and Mrs. Chalini Klamklomchit file the electronic book’s barcode into the library computer system and the Head Librarian checks the accuracy of the Library’s filing system and user data before sending each SMS notification.
“e-Delivery” service is an inter-library loan policy between other faculty libraries in Chulalongkorn University and was first operated by the Political Science Library in 2003. This policy was fully integrated with other Chulalongkorn University libraries by 2005. In the initial stages, there were only 9 libraries in the inter-library loan network. Currently, there are 21 libraries in this network. The Chulalongkorn University Central Library is a focal point in this network system. The Political Science Library is credited with creating the current online request services which have the ability to forward user requests to other libraries.
The Political Science Library collaborates with other school executives and librarians to provide off campus services, such as the mobile library services expand to 4 elementary schools around the University. The Library serves as a focal point in providing the knowledge and services.
In an effort to expand the Library’s network, the Library has created a cooperative network to lend publications between other social science libraries throughout Thailand. At the regional level, the Library has cooperated with the National University of the Lao People’s Democratic Republic.