During 2003-2006, the rapid growth and development of the industrial sector resulted in an increase in the importing of hazardous substances being used as raw materials in the production process, leading to an increased number of enterprises declaring the import/export. In the meantime, DIW planned an initiative to combine all DIW’s service tasks to be one-stop service. In line with its development strategy, DIW therefore established the overarching and auditable “Single Window” to facilitate the enterprise in contacting DIW for obtaining the services in a timely and transparent manner. After reviewing the existing procedures, DIW revised the procedures to shorten the processes required for acknowledging the declaration form from five to two steps, which would require 15 minutes to complete all processes by a one-stop service. The revised procedures, which correspond to the Good Governance Royal Decree B.E. 2003, aimed to facilitate and reduce the time and expenditure of enterprises. This had benefit to the enterprises not only in reducing their operational costs, but also in increasing their competitiveness.
The evaluation revealed that the prior inform consent process from revised procedures could be completed within 15 minutes, so that it could reduce processing time for approval by 97.92% and 50% from that utilized in 1995 and in 2004 respectively. Benefits gained to government and private sectors are as follows:
o Government sector: The government could deliver convenient, timely, transparent services with appropriate resource mobilization. The database could be a useful tool for the government to track hazardous substances, which is critical for the effective management and development of initiative strategies for control and monitoring the use of industrial chemicals to prevent or eliminate any dangers that may harm humans, animals, plants, asset and environment.
o Private sector or enterprise: The complete processes within 15 minutes would enable the private sector to be more efficient and to reduce time and expenditure spent on getting the approval of prior inform consent. Difficulties caused by the limited number of parking lots and traffic jam could be lessened. Moreover, the enterprise can immediately make use of an approved prior inform consent to clear the Customs processes so that the expenditures on warehouse rental could be eliminated.