The Parastatal Pensions Fund has its members spread all over the country and others living out of the country for some periods of time. All these members needs services from the Fund in different ways, depending on the members' membership type. The Fund at all times aims at providing quality services to contributing members, contributing employers, pensioners and service providers.
So far the Fund has seven zone offices and three liaison offices within the country and a head office located in Dar es salaam . Due to larger geographical area of the country, not all members can easily visit these offices when they are in need of Fund's services. The main activities of the Fund, i.e. registering members, collecting contributions, investing and paying members benefits, filters the issues members mostly find themselves in need of contacting the Fund to seek for solutions. Most of these issues are common to all members and they include viewing their contributions statements, checking status of their pensions, checking for correctness of their membership particulars, and submitting their queries to the Fund.
The technological advancement, particularly the dramatic growth of mobile phone usage among Tanzanians in recent years and the spread use of the Internet facilities especially in offices, and the proliferation of Internet cafes even in rural areas, stimulated the Fund to look for an alternative way of reaching its members regardless of their geographical spread.