The Ministry of Works is a socially responsible organization certified for the quality of its services. Its core competencies are policy management, sectoral planning, project management and monitoring control and evaluation of service industry.The Ministry being a customer focused organization and a key contributor to the development of the Kingdom of Bahrain faces challenges in constructing, supervising, managing and maintaining large numbers of information related to public infrastructure assets. There were many manual business processes relating to infrastructure assets life cycle management and maintenance management. There was a need for more effective methods and tools for public infrastructure asset lifecycle management and maintenance management, increasing need for enhancing the operating life, performance and services of the public assets.
With huge infrastructural development planned, the public infrastructure base in the Kingdom is set to grow rapidly in near future resulting in further increasing the challenges of maintenance and management of the knowledge base, the projects and the infrastructure Assets.
The challenge for The Ministry of Works was its directorates distributed across multiple locations. The directorates generate and store millions of documents, maps and drawings each year. The ministry has an estimate of over 5 million documents (with an average of 25-50 pages per document).Ministry runs on processes that create, collect, process, distribute, store, manage, retrieve, maintain and dispose of information as an integral part of every activity.
There was a need to move towards predictive, preventative and pro-active modes of maintenance of infrastructure assets, as opposed to reactive maintenance modes. There were Significant delays, long wait times and re-work in accessing information relating to assets due to lack of integrated asset information systems which lead to slackness in the overall business cycles.Non-availability of accurate information on investments, expenditures, current values and conditions of infrastructure assets; and absence of a consolidated repository of all information through the lifecycle of an asset starting at the design phase of the asset itself all the way through the completion of the asset. This results in significant routine communication within and across the MOW directorates resulting in longer project cycles.
Non-availability of reports and performance statistics on MOW infrastructure assets resulted in great challenges in the management tracking for accountability and determining audit trails on public infrastructure assets. This also constrains availability of reliable statistics and information on infrastructure assets which is required for Public-Private-Partnership (PPP) initiative and for securing external funding. Duplication and redundancy on capture, modification, maintenance and management of asset information; and existence of disparate non-standard systems for capturing, storing and maintaining information on public infrastructure assets resulting in multiple in-compatible, non-congruent and un-reliable sources of information.