Smartphone applications is a hot subject in the world today and the penetration of smartphone usage is very high in Kuwait also. To be in line with technology and behavioral changes we had to adapt this change via building smartphone development teams and gain the required competencies in order to provide and upgrade the existing web-services to mobile applications that make the life easier for the residents of Kuwait. This change was a big challenge to implement. We identified four issues that need to be resolved by using smartphone applications, which are medical insurance, petrol stations, Employee HR services and employees index.
Public healthcare is provided in Kuwait through a number of government clinics and hospitals located throughout the country. Private healthcare insurance provided to residents by insurance agencies allows the use of private hospitals and clinics. Getting the details of the nearest medical facility to which the mobile user (resident) is entitled and reaching the selected facility on time are some of the prime concerns of residents.
Kuwait is having more than 120 petrol stations scattered around the country serviced by three different companies, KNPC, Oula and Al-Soor. Finding the route to the nearest fuel station and the services provided such as ATM and fuel types by them becomes difficult when one is situated in an unfamiliar area in a country with advanced road network. Moreover it was difficult for the residents and employees to monitor their petrol card balances and transaction details.
On the other hand obtaining employee HR related information was limited to office hours. The employees had to contact respective HR divisions, for getting the required information which resulted in interruptions, wasted time and lost productivity. Similarly getting the employee contact details after the office hours were impossible.
The targeted people were residents and oil sector employees in Kuwait,