In the model proposed by NOSi - Operational Unit for Information Society, the IGRP (Integrated Government Resources Planning) is positioned as an innovative product that provides an integrated package of solutions for Governance, with the goal of providing quality services to citizens aiming, above all, at efficiency gains in the public sector, improving transparency and accountability in government functions.
IGRP proposes instruments that promote reduced bureaucracy and simplification of administrative procedures in all public services, and provides for active collaboration between sectors regardless of their nature, based on a single State communications network. There is a wide variety of products that make up the IGRP, ranging from Financial Management to Health, including areas such as Justice, Elections Management, Registries and Notaries, Municipalities, Education, among others.
Indeed, the Cape Verdean public administration is now able to provide various cross-cut public services through multiple access channels, involving several agencies that collaborate in an effective and transparent manner.
IGRP has brought tangible benefits in various public sectors, helping to greatly improve good governance indexes in the country:
Increased speed and quality in the provision of public services to citizens, by issuing Online Certificates (issuing period went from several weeks to just one minute, both in the country and abroad), Online electronic payments (real-time payment of contributions and taxes), scheduling of hospital appointments online, and creation of a one-stop shop for the provision of various integrated public services to citizens and companies in the country and abroad through the following service channels: Personalized Service (House of Citizens') WEBSITE (www.portondinosilha.cv) Telephone (Contact Center);
Improved Business Environment / Promotion of Entrepreneurship, with the establishment of a "Business in one day" (from 52 days to 1 hour); Business Licensing (from 15 days to 48 hours);
Greater Transparency in public service provision with the Signature Verification Service, and in financial management within the state apparatus, through mechanisms of citizen participation and contribution in the government program and State budgeting process;
IGRP also allowed online monitoring of State collections, transactions and expenditures; Increased efficiency / productivity, employees freed from "time consuming tasks"; Access to online information and public services for communities through free Internet access points established in all municipalities under this initiative, which has increased Internet penetration in the country to 30% (source: itu.int);
It brought greater efficiency and transparency to Electoral Processes. Election results are now disseminated in record time (last elections - 2011 - in 2 hours); Greater and better integration of the Cape Verdean Diaspora by allowing for faster exchange with the public administration.
Improved good governance practices, conferring greater credibility to the country vis-a-vis donors, for example, the country's selection by the Millennium Challenge Corporation (MCC) as Fiscal Agent, its indication as a Case Study and benchmarking for CPLP countries, by institutions such as IMF and World Bank;
The IGRP model defends a vision where Public Administration is a single entity with the mission to focus its products and services on the needs of Citizens and SMEs, as the main beneficiaries of this innovation.