The project started, when two employees were tasked with the project. The inner circle of the project group comprised eleven members and was enlarged by furthers groups of people depending on the topic. Project work was consistently conducted out of line management in the form of a matrix organisation.
The project partly restructured existing features in a new manner or broke completely new grounds with regards to some special groups of topics. Consequently that some data is quite easily available, but a large portion of the efforts and costs can only be determined by approximation and estimation.
Precise figures are available for those personnel resources that were necessary for the project planning and the training activities. Since the beginning of the project, the 11 members of the project group have spent 207 working days on the project, plus 10 days leading introductory workshops all around the country, plus 43 days interviewing employees in various offices in the framework of the knowledge benchmarking project.
In many cases, however, figures can only be achieved by approximation, such as with regards to
• the knowledge demand survey: Concerning this survey the project members carried out interviews and (personally or indirectly) questioned approximately 700 employees working in all various regions, technical areas and on all hierarchical levels. Calculating only one hour per interview, the time required for the survey amounted to 700 working hours, not taking into account the time spent for elaborating the report.
• The aim of the (sub-) project knowledge platform was to edit all contents of the intranet in a way that optimal satisfaction and acceptance was achieved among the internal clients. As it was possible to use already existing contents and structures, and as also new contents and designs had to be created, the completely new input and costs cannot be specified.
• An additional (sub-) project, where the costs in terms of personnel resources used cannot be specified, are the knowledge networks. Experts on various topics such as wage tax, PAYE-audit, international tax law and others meet on regional levels to discuss and solve open questions. Currently there are eleven topic networks which meet one day per semester (= 22 days per year). As the number of participants representing the tax offices can vary, it is not possible to determine the accurate amount of the necessary resources.