On 27 October 2009, the Italian Government approved Legislative Decree 150/2009 (the Reform Decree), implementing Law 15 of 4 March 2009 a comprehensive reform of the public administration encompassing a revision of all aspects related to the civil service, with a view to improving labour productivity as well as efficiency and transparency.
The decree entered into force on 15 November of the same year and concerns the organizations and bodies of the public sector, which involves 3.6 million civil servants.
The reform included three pillars: modernization of the public administration, innovation and digitalization within the public administration and throughout the country, and development of a relationship between the public administration, citizens and businesses.
ACI, in this context where the current economic recovery presented challenges and pressures for the government to deliver results and preserve performance while dealing with changing priorities, has created a initiative “The Portal of the disabled people” were has implemented some framework of the reform, better quality of services and more efficient offices serving citizens , in particular the type of citizen with of the problem , monitoring with indicators, customer satisfaction, transparency, equal opportunity for all the citizens.
The strategy of ACI with this Portal is the relationship between public administration, citizens and business, is to design a new digital administration.
ACI for create “The Portal of the disabled people” has studied all the about them and their mobility.