In January 2011, after securing budgetary sources, the Ministry of Gender Equality & Family issued a “Notice about the Selection of the 2011 Service Provider for a Cyber Counseling Center for Youth.” The Korea Youth Counseling Institute was chosen as the service provider, and in February 2011 it submitted a “Service Scheme for the Cyber Counseling Center for Youth.” It organized a task force to lay the foundation for service operationduring one month until February 28, 2011 when the Cyber Counseling Center for Youth launched its counseling services along with the opening ceremony.
Upon the opening ceremony, the Cyber Counseling Center for Youth embarked on service operations through ongoing monitoring of telecommuting, occurrence of risk cases, and stable system operation. Due to its around-the-clock services available all year long, it designated a person in charge of monitoring just in case risk situations or system malfunction occurred late at night or on weekends and holidays. In particular, it developed a guideline for effective intervention in risk situations(pregnancy, suicide, runaway youth, violence, etc.) while improving efforts to educate cyber counselors on youth at risk. It offered support services in conjunction with youth counseling support centers nearby, local police stations, and the emergency 911 number, and it established a procedure for follow-up risk intervention which ranged from one to three months depending on risk cases.
The Cyber Counseling Center for Youth performed a variety of publicity activities to enhance service operation and user participation.For quality cyber counseling and upgraded services for users, it provided monthly education programs for cyber counselors, including discussion sessions about cyber counseling cases and special lectures about specific themes. In June 2011, e-learning was adopted for telecommuting counselors to receive additional education at homewhere they work. Periodic supervision also contributed to reinforcing the capacity of cyber counselors.
In July 2011 when the Ministry of Gender Equality & Family conducted an interim check-up, it commissioned 7 youth counseling experts from inside and outside and 5 juvenile service users for youthto monitor and inspect the overall operation of the Cyber Counseling Center for Youth. Then, it notified the result to the Cyber Counseling Center for Youth, which devised specific measures and started reflecting them in its actual operation during the second half of the year. For the upcoming homepage renewal in October 2011, the Cyber Counseling Center for Youth carried out a survey of content needs of service users as well as an open call and selection of content developers in June 2011. In July 2011, it began content development reflective of user needs, which was completed in late October to be embodied in thehomepage renewal. After the aforesaid processes, theCyber Counseling Center for Youthis now pursuing the long-term operation, being buoyed by stability across operational guidelines for cyber counseling, electronic system, education and training, and publicity.