Juveniles not only are quite familiar with cyberspace but also prefer both the anonymity and convenience of cyber counseling. Based upon this real-time counseling system available around the clock all year long, the Cyber Counseling Center for Youth now provides systematic and professional counseling services for youth, inclusive of marginalized groups with poor service access. It embodies the service environment for youth at risk to seek and receive counseling anytime and anywhere, thereby strengthening the function of early counseling as a buffer against risk situations.
Moreover, it offers solutions tailored to a wide range of user demands via various tools and contents such as chatting, bulletin board, web psychological test, and a troubleshooting encyclopedia. It cooperates with local youth counseling support centers about youth at risk in need of urgent intervention via the integrated case management system via a closer link with Community Youth Safety-Net(CYS-Net) which provides at-risk youth one-stop services, thereby minimizing the intervenient limitations of cyber counseling.
With cyber counseling totaling 37,939 cases for 7 months since the opening of the Cyber Counseling Center for Youth, chatting grabs the highest share (50%), being followed by the bulletin board (32%) and the web psychological test (18%). This is about 21 times the number of counseling outcomes by the Korea Youth Counseling Institute for March-September 2010 (1,792 cases). In the same period, the Cyber Counseling Center for Youth intervened in a total of 57 risk cases of counselees. These risk counseling cases can fall into the category of risk behavior(In case emergency dispatch is necessary forcurrent urgent problems such as suicide, pregnancy, sexual violence, etc.->17 cases), imminent risk(In case active psychological support via counseling is necessary due to the possibility of risk behavior driven by character problem or previous experience such as suicidal planning or thinking->17 cases), and risk petition(In case there is a low possibility of risk behavior despite risk petition against problems like suicide, thus counseling can be used for intervening in problems of counselees in anticipation of attention or support->23 cases), and it also offered a total of 40 risk counseling services in conjunction with popular online portals Daum and Naver. This implies the role of the Counseling Center for Youth in early intervention in youth at risk.
Total satisfaction with cyber counseling, overall satisfaction with services, troubleshooting degree, satisfaction with counselor's sympathy and understanding, and convenience of homepage access amount to8.0, 8.0, 7.7, 8.3, and 8.1 points respectively out of a possible 10; thus satisfaction with the counselor's attitude received the highest score. In a survey on users of the Cyber Counseling Center for Youth, juveniles account for 92%, and counseling service is available for youth who live in a non-service zone of CYS-Net (Community Youth Safety Net, the nationwide network of youth counseling support centers), stay abroad, and have difficulty with face-to-face counseling due to schooling or private tutoring. According to analysis of cyber counseling use by time range, service traffic begin to rise at 15:00 within the after-school hours, and the 3-hour traffic from 20:00 to 23:00 posts the largest share of the daily totals (32% of daily totals), thereby illustrating that juvenile use of cyber counseling reaches its peak late around midnight. At the Cyber Counseling Center for Youth, 67% of telecommuting counselors perform childcare and counseling at the same time after their marriage, thus this initiative has contributed to fostering job creation for idle females with counseling expertise.