The main achievements of the e-Tendering system is the organization of the tendering process within the PAs in the Kingdom of Bahrain and the creation of a virtual market which was not there before introducing the system. As a general achievement, the system increases the transparency, accountability, and responsiveness in the public service.
BTB achieved a 60% reduction in processing time by streamlining the whole tendering process. It also achieved a reduction in administration cost, paper work, duplication of work, follow up with the PAs for approval and security issues. In addition, the weekly board meeting is handled using electronic media and the outcome of the meeting is easily distributed amongst the concerned parties. Moreover, BTB has a complete control and overview of the data entered in the system through the generation of various reports which helps in minimizing corruption. The reports generated contain real time and accurate data. BTB can also share these reports with higher government authorities and use them while generating their annual reports. The system allows multi stage bid opening which indicates that BTB is able to control every stage of the bidding process. Each tender must go through a predefined set of activities known as the unified workflow which allows BTB to ensure that mandatory milestones are never missed. PAs cannot amend the unified workflow, they can add additional activities for their internal use. In addition, BTB is able to view all cancelled and deleted tenders. On the other hand, BTB can now better manage the suppliers.
As for the PAs, they achieved a paperless environment whereby they are able to create their tenders and upload the associated documents online without the need to visit BTB. This applies to documents to be shared with the suppliers and those to be reviewed during the weekly board meeting. They no longer need to print the tenders’ documents and sell them to the suppliers as they will be available for purchase online. Moreover, they no longer need to send the list of suppliers to BTB for verification.
By using the e-Tendering system, suppliers achieved the concept of transparency and equal opportunities. Published tenders are available on the e-Tendering supplier portal. All suppliers need to do is register. The ability to purchase the tenders’ documents online means that suppliers no longer need to approach the PAs and purchase the documents manually. They can purchase them at their own convenience. Suppliers are also aware of those who got awarded the tender and are allowed to send complaints and grievances letters to BTB asking for explanation. It initiated a greater opportunity for small and regional based businesses. International suppliers are now able to participate in the bidding. Suppliers can securely submit their tenders online without any fear that someone will open their bids.