The need for such an information system has been raised continuously since the 1990s. The need for an information system to support the service delivery process was also raised. During that period, however, establishment of an information system was not selected as a specific government agenda but merely remained as personal ideas of policy practitioners and the academia.
In the late 2000s, the central government specified information system establishment as a government agenda. During this period, the central government specified the necessity, concept, and provided a rough direction and made a plan for such an information system.
The establishment of an information system was selected as a core government agenda of the 17th presidential transition committee and the current Administration which commenced on February 2008. President Lee’s Administration set the establishment of an information system as an official agenda. To proceed with the specific plans, the Ministry of Health, Welfare, and Family Affairs specified the information system concept as ‘a system reducing the administrative workload of welfare civil servants in local governments, strengthening field service, improving the public satisfaction, and preventing duplication or omission of welfare benefits’ in March 2008. The basic system establishment plan and the information strategies were immediately set by the Ministry in April 2008.
The process of the system establishment was carried out in two phases. In the first phase, the Center for Social Policy and the Secretary official for Welfare Information set up their roles for implementing the plan under the supervision of the Deputy Commissioner for Social Policy. In the second phase, the project was led by the special task force. Central and local government civil servants and academic and research institution specialists participated in the task force along with private firms, such as Samsung SDS and LG CNS Consortium.
The ISWMS was opened on January 4, 2010. The initial phase was led by the Ministry of Health and Welfare. On April 26 of 2010, however, system management and operation was consigned to KHWIS. The tasks of functional improvement, and system management and stabilization really began at this time. KHWIS maintains the system stability and improvement by responding to functional improvement requests and other service requests from civil servants in local governments.