The Country’s leadership seriously addresses the transformation to e-Government, through the issuance of regulations and legislative decisions supporting transition to an information society that depends on technology and the benefits it can deliver in order to accomplish its objective to deliver benefits to all stakeholders. The Council of Ministers Resolution No. 40 dated 27/3/2006 laid the foundation for launching and measuring the transition to e-Government, where two items (22, 23) sets controls for each governmental agency to measure the extent of e-Government transition according to periodic indicators established. These resolutions also required these indicators to be included in Yesser annual reports as well as the issue of a general report after each phase to the Royal Supreme Council, illustrating the extent of transition according to these indicators. Based on the concept of "what gets measured gets managed” the initiative of measuring the e-transformation has been started. It is transformation, because it touches many points and has dramatic change inside the government agencies and a huge impact on the customers as external beneficiaries.
The responsibility of measuring the transition of the e-Government Program within governmental agencies in terms of their initiatives and services was entrusted to Yesser, who have the responsibility to measure the real transition to e-Government for the projects being implemented to enhance the governmental performance and increasing the efficiency of the governmental services delivery mechanism, this in addition to increase effectiveness of the services offered to citizens and other stakeholders in a yearly bases.
In order for Yesser to be able to follow-up and provide comprehensive reports for this methodology; international best practices were applied as it sets the foundation for the design of a comprehensive framework for measuring KSA’s development during the e-Government Program's development. It takes into consideration many transformational points, such as:
• Provides decision-makers with direct measurements to follow the progress of work across government agencies, including required aspects of work to achieve the e-Government vision
• Supporting the Program mission which encourages and facilitates the need for, “e-Transformation”.
• Provide performance indicators directly related to meeting the objectives of the e-Government initiative Creates a comprehensive measurement for all directives driving implementation of e-Government.
This unique measurement framework is also adaptive to actual Saudi government conditions. These realities are rapidly absorbed and incorporated in next generation measurements, such as:
• The success in implementing e-Government is dependent upon paradigm shift in changing the culture across all levels within the government
• The ultimate goal of the methodology is to provide and develop integrated and effective e-Services with a focus on the various stakeholders including, other governmental agencies, the private sector, or end service consumers.
• Establish a reference point with all agencies
• In order to succeed, a methodology which supports and guides technology programs to meet National Plans is necessary.
• The methodology must have a clear vision, be realistic and viable for a practical and manageable implementation.