In no more than 500 words, provide a summary of the main objectives and strategies of the initiative, how they were established and by whom. Please note that the summary should be in narrative, not point form.
The Vision developed for e-government in Kingdom of Saudi Arabia is
"تمكين الجميع من استخدام خدمات حكومية فعالة بطريقة متكاملة وسهلة وآمنة عبر قنوات إلكترونية متعددة"
“Enabling everyone to use effective government services, in a secure integrated and easy way, through multiple electronic channels”
The key messages captured by this vision are:
Everyone should be able to take advantage of e-government - citizens, businesses, residents, visitors, community groups, women, ethnic minorities, students, researchers and people in rural areas - whether they are based in KSA or overseas.
e-government is not just about making e-services available; it is the widespread use of e-services by the public that will deliver benefits of convenience, reduced effort to interact with government, and lower cost.
… effective government services…
The services are designed to meet the needs of the customers (citizens, businesses, residents, visitors, students and researchers), and are seen as being effective in meeting those needs.
Online services need to protect the security of government systems and the privacy of individual information.
Services that require the involvement of more than one government agency should not require the customer to know the details of particular government agencies involved – the information should be put together within government and presented to the customer.
The citizen should be able to use the system without significant training or support. This means that commonly used practices by the private sector for online service delivery should be adopted by government.
… multiple electronic channels.
The scope of e-government is focused on electronic service delivery and customer interaction, available through popular channels including SMS and advanced mobile handsets.
This national vision will be taken and used by each government agency to develop an individual Vision and strategic action plan for agencies and sectors. Objectives and measures are discussed in question 5.
The Vision was developed as described in sections 4 and 6. The final plan was approved by the e-government Supreme Supervisory Committee chaired by the Minister of Finance.