The design guidelines were established by Mayor José Fortunati (April 2010). The project design was carried out by staff of the Municipal Governance and the Office of Strategic Planning, led by Cezar and Izabel Busatto Matte, respectively, which held several meetings between the leadership and supervision of call centers in the municipality and the municipal departments using the system "FALA PORTO ALEGRE". Adding to the project the state-owned Data Processing Municipality (Procempa) specify the unit of Contact Center (August 2010), having been made the bidding and purchasing by the Municipal Finance (September 2010).
The Unified Contact Center began operating the 156 experimentally in December 2010, with the executive manager Marcelo Costa, and being operated by a team of telephony Procempa. In February 2011, the project was presented to the Mayor and approved the logo developed by the Coordination of Social Communication.
From March 2011, went into operation of the central departments: traffic (EPTC), water and sewage (DMAE), vandalism (Home Guard), taxes (Finance), tourism (Smtur) and other public services (Governance).
In August 2011, the Mayor has made available to the council members system "FALA PORTO ALEGRE" so they could monitor the service and register the demands that come to their offices.