The Injaz Hall initiative incorporates corporate sustainability which enables MRMWR to develop the skills, approaches and tools needed to better integrate with the key business objectives, and the manner in which the change management can be done to achieve the organization’s vision. This is achieved through business process re-engineering based on MRMWR’s requirements to suit the future needs. Moreover, it is easy to change any business process through the workflow engine. At the same time, the project built the capacity and capability of the MRMWR technical development team which will enable them to lead the next phase of upgrades. This strategy achieved corporate sustainability by developing the skills and competencies essential to ensure project sustainability.
Political sustainability cannot be achieved without participation from various stakeholders. Therefore, in the initial stage of project, many meetings were held with various stakeholders to achieve political sustainability and secured their buy-in. From top management to the key users and customers, they were involved in the process re-engineering of municipal services. Feedback and suggestions were sought from the stakeholders to improve the processes. The participation of all stakeholders enable MRMWR to build a unify solution with a clear business process and workflow for all services in an integrated manner which enables the project to be politically sustainable for the future.
A clear economic benefit is derived from this project as it unifies all the fees structure across all 44 municipalities by automating the service processes and revenue collection. The system resulted in more municipalities related services being processed which lead to increase in revenue for the MRMWR. With the increased in revenue, this initiative is financially viable and self-sustained.
Usability and revision Sustainability
MRMWR Injaz Hall initiative is sustainable and transferable to other municipalities and councils as long as they have the same municipal services. New services can easily be added into the system to adapt to the organizational requirements. In addition, due to the shared nature of the backend system, all the Municipalities would be able to share knowledge and information through shared services. Hence, improving the users’ interactions and experiences.
The successful usage and implementation of the Injaz Hall, it also empowers the municipality staff to provide quality services to the customers. The system enables the customers to communicate, interact and transact with the MRMWR effectively and efficiently. Most importantly, the Injaz hall is accessible to all, adapted to local needs, sustainable for future progress and has a positive impact on the environment by reducing the need for numerous long distances travelling and tons of paperwork leading to ecological sustainability.