Structured, Standards-Based Solution
To lead and guide government agencies through this digital transformation in an efficient, coordinated and integrated manner, ITA realised that an enterprise architecture (EA) solution for the whole of Oman Government was required. EA would aid to provide answers to strategic questions such as:
• Are the core government functions operating effectively?
• Are the government functions supported by ICT and efficient processes?
• Are data shared to improve government information integrity?
• Are appropriate cost-effective technologies being used?
EA would align technology, data, applications and processes with the respective government functions that will meet the vision and targets of each government agency and the overall e.oman digital strategy objectives.
The EA, called Oman eGovernment Architecture Framework (OeGAF), was developed using The Open Group Architecture Framework (TOGAF). OeGAF consists of 4 reference models that are interconnected - Business Reference Model, Solution Reference Model, Information Reference Model and Technical Reference Model. OeGAF contains principles, strategies and building blocks that support the goals of the Oman Government. The architecture can direct the selection, use and operation of technologies needed to support government business requirements and delivery of services.
OeGAF helps the Government to act as an “Integrated Enterprise” and manage ICT as a strategic investment.
OeGAF facilitates interoperability and integration of ICT systems among various government agencies. Through OeGAF, citizens, residents and businesses can experience the convenience of seamless integrated government services.
OeGAF was the first whole of government initiative where 72 government agencies were profiled and mapped to the 24 Lines of Business.
This matrix has given a strategic insight to various government decision makers. OeGAF now acts as a quick reference to understand the multiple and complex relationships among the various government agencies while devising service delivery strategies. In addition, OeGAF aids the identification of integration opportunities within a Line of Business and across government agencies. Through OeGAF, the current government service delivery status and modes were analysed, and this led to the newly developed eGovernment Transformation Plan approved by the Oman Cabinet of Ministers in July 2012.
Other benefits realised were:
• OeGAF laid out a matrix for identifying priority government functions based on 2 parameters - “Extent of Social / Economic Impact” and “Extent of Collaboration”. 18 government functions were identified for high priority and subsequently 19 projects recommended for implementation.
• All new data developments are now based on the 3 Data Hubs defined in OeGAF namely Person Hub, Establishment Hub and Land Hub.
• OeGAF standards for compliance were included in all new ICT government contracts and Request For Proposals (RFPs). To ensure that new developments and major enhancements comply with OeGAF standards and best practices, ICT vendors have to propose OeGAF compliance solutions.
• With the implementation of OeGAF eGovernment Knowledge and Information analysis Tool (eKIT), it effectively aids the planning, development, implementation and monitoring of Oman e-government. The eKIT was designed to provide information on 3 fronts – strategic, management (or tactical) and operations. As ITA collected more data, eKIT has aided ITA in looking into strategic areas for improvements such as e-services, common applications and government integration.