One of the goals of the Commission is to amend the merit-based recruitments of the civil servants. Thus the Commission using ICT based systems improved the recruitment system in order to enable decentralized testing of applicants in regions while using of centralized IT and regulating systems of CSC.
A standardized recruitment by using IT mechanism was formed and set up. It brings to select the candidates and fill the vacant positions on transparent basis. The mechanism is impartial and based on attainments without giving of any opportunity for positive or negative discrimination of applicants. It has turned CSC into one of the advanced users of e-governance applications.
The IT-supported recruitment mechanism helped to introduce national norms in the fields of job descriptions and selection procedures.
This mechanism also operates as a neutral filter through which a certain level of formal qualifications is secured.
Since its implementation more than 15.000 applicants passed through the new recruitment procedure. Before the new system was launched about 300 people applied but today in general 6000 candidates are interested in applying.
The confidence of the citizens concerning recruitment on the transparent basis positively changed as far as the applicants are chosen due to their activity.
Along with the objective and transparent conditions for the recruitment indicated in the website of the Commission, initiative provides for general information about open vacant positions, civil service as a whole and how to prepare for exam consisting of testing and interview.
One of the important contributions of this initiative is its orientation to the citizen-centered approach. All the citizens can obtain detailed information about vacant positions in the civil service system (including requirements for suitable job position, service functions, etc.), whole legislation regulating the civil service system can be obtained on the Commission’s website. In addition to personal applications admission service there is active hotline whereby the citizens can get the relevant information, as well as to lodge complaints.
All citizens according to their own capacity have an opportunity to apply for a competition in order to enter into the civil service.
All stages of the recruitment process (announcement of vacancy, number of registered persons, their names, surnames, the results of exam, the name of person who would be appointed to the position). (ensuring of transparency) is in open access for anybody during the competition until the vacant position would be filled.
At the same time, all applicants are informed on various stages of the competition via SMS or e-mail
Certain proposals and recommendations made a great contribution to the development of legislative system in the area of civil service.