Because of the project of new water supply connections being installed within 24 hours, many people benefited as they can get the service more quickly. In the past it was 5-7 days but currently is only within 1 day or 5-7 times faster. Moreover, expenses have been reduced. When we calculate the expenses from the average cost of supplying water which is about 30 baht per cubic meter (or US$ 1 per cubic meter) and the average volume of water consuming per one cubic meter for each family per day, it is clearly shown that the average cost of supplying water is reduced because people get water service more quickly (or 5-7 times faster) which is equivalent to 120-180 baht per family (or USD 4-6 per family). When we consider that the number of customers that request a new connection is approximately 69,622 each year, it shows that the people can reduce expenses for getting a new water supply by approximately 8.35-12.53 million baht per year (or USD 278,488-417,732 per year) Apart from reducing expenses for getting a new water supply, this project also benefited the business sector; including family businesses, small and medium-sized businesses as they could increase business opportunities.
When monitoring the operation, it shows that 90 percent of installations of new connections for ½ inch diameter water meters can be installed within 24 hours. The installation of new connections is up to MWA standards, if not, it can be adjusted shortly. From the survey, it found that people are very satisfied with this service. It is beyond the expectation as on many occasions, people come to the MWA office to make a request for a new connection, the installation is completed before they arrive home.
The resources MWA has used for this initiative are:
MWA bear all the expenses and financial costs in this initiative, which include the costs of Geographic Information System (GIS) and Customer Information System (CIS) installation, systems connection, smart phones supplied by contractors for data transfer and training for MWA personnel and contractors.
This initiative is implemented by collaboration between MWA personnel and contractors in capacity development. MWA has provided training and attitude adjustment for them. In operations, there is a team responsible for problems survey and analysis, searching for effective practices, cooperation with relevant agencies and public relations, as well as providing advice and suggestion for achieving the objectives of the initiative.
Information Technology Resources
MWA uses the integration of a base map in scale of 1:1,000, map of plumbing network from Geographic Information System (GIS), Customer Information System (CIS), E-mail and Smart Phone as the implementation of the initiative. All information will be validated and stored systematically for complete and beneficial public service in the future.