The concept of ePolice leverages on eGovernment services utilising the electronic means of interaction and transaction for the citizens. With high internet and mobile penetration rate in Oman,(i.e, internet penetration as of Aug 2012 is 101.3% while mobile connectivity is about 179% as of Jun 2012), the ePolice initiative became the most effective way to connect better with the citizens and provide efficient and effective services. ROP led the way towards eGovernment by developing eServices for essential services delivery through the web portal. The ROP webportal offers many ePolice services that help all citizens and residents in Oman and outside Oman to access a huge range of user friendly services. The portal is bilingual since it serves both the citizens and residents.
From the ePolice services, the ROP received many email enquiries from public and was able to respond to all queries promptly within 24 hours. From the queries, ROP was able to consolidate the main concerns regarding ePolice services and created a Frequently Asked Questions page linked to the main portal page. Based on public suggestions and instruction from the General Headquarters, the webportal was updated regularly with up to date information and services on the ePolice since 2002. All the updates were made to help people get easier and faster online services which save much time and money. ROP work on receiving all public suggestions, study them and develop future plans that would enhance customers’ satisfaction.
The main online services which were subsequently added include traffic offense payment, online visa application, visa status enquiry and lost documents. The success of the ePolice services is remarkable. Since the launched of online payment module for traffic offences in the ePolice in 2008, the amount of traffic fines collected online was about 60.6 million OMR (USD 157.6 million), an increase of 7 % as compared to manual collection. In addition, with the introduction of online visa application in July 2008 up to the end of 2011, a total of 10.5 million applicants had applied their visa online (new and renewal). The eVisa services include the application and approval of employment visa, travel visa, housemaid visa and business visa.
Previously, the applicants had to submit the form manually and made 2 trips to the visa office. Now he/she needs only to report to the visa office to stamp their passport and obtain their resident card. For overseas applicants, previously, they could only obtain their visas from the Omani Consular services in their countries of origin. Through the ePolice services, they can now apply for their visit visa online. In 2011, about 426k visa applications were done online from overseas applicants. These applicants can also check on the status of their applications online. The lost document service is another online eServices provided by ROP through the ePolice. The user can report about the lost document such as passport, driving license etc and the police will do the required searching and then informing.