The core values of the KAIS system are transparency-convenience- efficiency-speediness.
(1) Informatization from the User Perspective
The utmost emphasis was placed on developing user-oriented services. For this, services were analyzed thoroughly from the perspective of their users, actively reflecting the point of view of public service customers.
From the outset, main prospective users of building and construction administrative services, including architects, developers, the general public, and local administration staffs, were invited to participate in the process.
Efforts were made to identify and address any inconveniences and unreasonableness faced in applying for and undergoing administrative procedures from the customer’s perspective.
This significantly enhanced efficiency and accuracy. Together with these user convenience features, other activities were pursued to encourage the use of the system, including the revamping of applicable laws allowing for the Internet submission of design documents and attachments.
(2) Process-based Approach
Beyond the simple digitalization of public administration work, KAIS views all tasks in continuum and aims to optimize the entire process the tasks constitute.
Communication with external agencies, required in the permit process, presented a particular challenge as this was a highly important element in ensuring continuity and transparency in the processing of a task or a service.
In sum, it was through a process-based approach that overall tasks in building and construction administration could be changed for the better. Meanwhile, by ensuring continuity in the processing of public services, we were able to enhance the convenience of service users and increase work efficiency in public administration.
(3) Promotion and training
For 6,961 service users and 26,960 government employees during the deployment phase of KAIS, training visits to offices, collective training, and the provision of user manuals, video clips, and various other training materials were intended to help users familiarize themselves with the system in a prompt and effortless manner.
Brochures, posters, leaflets, and other promotional materials were also distributed and a wide range of media, including newspapers, magazines, and websites were used.
The Building Administration Systems, KAIS was named "Seumter" in Korean standing for the fundamental source of making something possible. This band name was designed for the system to appear easy and more approachable for the users.
(4) Continuity and consistency in the maintenance of the system
It operated a call center so that users could obtain instant solutions to any difficulties they faced while using the system.
Online Q&A and FAQ message boards were also operated to diversify the range of channels through which the users might ask questions about the use of the system and voice their requirements.
A maintenance center was also operated to provide software maintenance services for requirements and regulatory updates as well as hardware maintenance covering servers, networks, and other infrastructure components.
Together with these user support measures, the Ministry is also engaged in a wide range of efforts to encourage the use of the system, including the constant provision of guidelines and training for local government employees and user award programs for those government agencies and government employees.